Service Technician

Trek•Salt Lake City, UT

1d•Onsite

About The Position

Trek is a company that builds products they love, provides incredible hospitality to customers, and aims to change the world by getting more people on bikes. They offer amazing benefits and opportunities for learning and growth. As a Trek Service Technician/Advisor at the Trek Store Salt Lake City, the role involves caring for bikes to ensure owners love riding them. This includes troubleshooting repairs, servicing various bikes on the spot, and installing accessories. Technicians will also be the first to work with new bike models before they are available for sale. A key aspect of the role is building relationships with customers who rely on the technician to maintain their gear. This position directly supports the Service Manager, and in their absence, the technician acts as the primary customer contact for the department. The company values stellar customer service and a willingness to learn, prioritizing fantastic hospitality skills over prior shop experience, given the constant interaction with customers to evaluate issues and recommend repairs. The role requires elevated skills in communication, leadership, and problem-solving.

Requirements

Self-motivation
A positive, team-focused mentality, plus a willingness to pitch in on any task
Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
Top-notch communication skills
Impressive attention to detail and a love for tinkering ‘til you figure it out
Eagerness to learn the ins and outs of servicing bicycles
A desire to continually learn proper service methods and new technologies
Elevated skills in communication, leadership and problem solving

Nice To Haves

Prior shop experience

Responsibilities

Troubleshoot repairs and service all kinds of bikes on the spot
Install awesome accessories customers select for their new bike
Be the first to have your hands on brand new models before they hit the sales floor
Build relationships with people who trust you to keep their gear running flawlessly
Act as the face of the department to customers when the Service Manager is not available
Constantly speak with customers to evaluate issues and recommend repairs