Service Technician

QXO•Orange Park, FL

12d•Onsite

About The Position

We are looking for a Service Technician for a growing team at an installation, manufacturing and distribution company in Jacksonville, Florida. We provide building materials for the residential building market statewide with locations in Jacksonville, Sanford, Ocala, Melbourne, Winter Haven, Tampa and Fort Myers. We are the largest independent turnkey supplier for lumber, truss, doors, and windows for general contractors, multifamily and single-family builders. What you'll do: Door Specific: - Perform scheduled Service per Service Ticket instructions. - Obtain Homeowner or Superintendent signature on Service Ticket upon completion. - Take pictures of Signed Service Ticket and send electronically back to Service Dept. - During Service/warranty call, another issue is discovered, take a pic, notate issue on Service Ticket, and Submit to Coordinator. - Upon returning to Warehouse, submit completed and signed service Tickets. - Upon returning to warehouse, for next day, review tickets, pick and pull components, and load truck. - 5S truck at end of day. Window Specific: - Receive spreadsheet from Service Dept on schedule for next day via email. - Complete service calls for current day. - Gas up service vehicle prior to returning to warehouse. - Upon returning to warehouse, park by assigned next day’s service cart. - Unload any materials from current day that are not needed for next day. - Load next day’s appt materials. - Park truck in service truck parking within warehouse. - Clean out truck, 5S supplies, and replenish any material that are low or empty. - Next day, arrive at warehouse, get paperwork for service calls at Service Tech’s wall pockets. - Do pre-trip inspection of truck. Check tires, marker lights, and for any damage. Report if found. - Map route out, incorporating any high importance tasks with directional efficiencies to maximize time. - Complete service calls and fill out corresponding paperwork (cover sheet or screen install checklist). Have SUPER or homeowner sign acknowledging job was completed and satisfied. - Take picture and/or attach to email and send to Service Dept. - If issue can’t be resolved, notate issues on cover sheet and take picture of sheet and send back electronically to Service Dept. General: - Working safely and report unsafe conditions. - Pre-trip inspection of service vehicle and maintenance scheduling of that vehicle. - Once trained, provide training to new Service Tech’s. - Pre-trip inspection of service vehicle and maintenance scheduling of that vehicle. - Installing drywall windows as needed. - Installing screen packages when requested. - Verifying proper function of all sliding glass doors and windows. - Once trained, provide training to new Service Tech’s. - Working with Service Schedulers to get field issues resolved timely. - General housekeeping responsibilities after job is complete, picking up trash and parts left over. - Maintain 5S standard of truck including: materials, tools, cab, and storage areas. - Performs other duties and responsibilities as required or requested.

Requirements

1-3 years prior construction or technical experience.
Some knowledge of Millwork construction supplies.
Ability to think fast.
Ability to manage time to get the job done within the time allotted.
Excellent written and oral communication skills.
Team Player
Clean driving record
Customer service experience.

Responsibilities

Perform scheduled Service per Service Ticket instructions.
Obtain Homeowner or Superintendent signature on Service Ticket upon completion.
Take pictures of Signed Service Ticket and send electronically back to Service Dept.
During Service/warranty call, another issue is discovered, take a pic, notate issue on Service Ticket, and Submit to Coordinator.
Upon returning to Warehouse, submit completed and signed service Tickets.
Upon returning to warehouse, for next day, review tickets, pick and pull components, and load truck.
5S truck at end of day.
Receive spreadsheet from Service Dept on schedule for next day via email.
Complete service calls for current day.
Gas up service vehicle prior to returning to warehouse.
Upon returning to warehouse, park by assigned next day’s service cart.
Unload any materials from current day that are not needed for next day.
Load next day’s appt materials.
Park truck in service truck parking within warehouse.
Clean out truck, 5S supplies, and replenish any material that are low or empty.
Next day, arrive at warehouse, get paperwork for service calls at Service Tech’s wall pockets.
Do pre-trip inspection of truck. Check tires, marker lights, and for any damage. Report if found.
Map route out, incorporating any high importance tasks with directional efficiencies to maximize time.
Complete service calls and fill out corresponding paperwork (cover sheet or screen install checklist). Have SUPER or homeowner sign acknowledging job was completed and satisfied.
Take picture and/or attach to email and send to Service Dept.
If issue can’t be resolved, notate issues on cover sheet and take picture of sheet and send back electronically to Service Dept.
Working safely and report unsafe conditions.
Pre-trip inspection of service vehicle and maintenance scheduling of that vehicle.
Once trained, provide training to new Service Tech’s.
Installing drywall windows as needed.
Installing screen packages when requested.
Verifying proper function of all sliding glass doors and windows.
Working with Service Schedulers to get field issues resolved timely.
General housekeeping responsibilities after job is complete, picking up trash and parts left over.
Maintain 5S standard of truck including: materials, tools, cab, and storage areas.
Performs other duties and responsibilities as required or requested.