Service Technician Supervisor

DAIOHS U.S.A., INC.•Windsor, CT

68d•$23 - $25

About The Position

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Service Technician Supervisor to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you. Why Join Us? Be part of a trusted, established company Enjoy a supportive, team-oriented work culture Take pride in helping businesses stay fueled and focused Bring your drive, reliability, and commitment to excellence—and let’s brew success together! What you'll be doing – The Role: Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations. Understand the specifications, products, and service requirements for all accounts. Instruct customers on the proper use of equipment, respond to inquiries from customers about equipment, and communicate customer inquiries to appropriate First Choice staff. Complete all service calls and related paperwork in an accurate and timely manner. Turn in money, checks, receipts, and other documentation generated by customer service calls on a daily basis. Refurbish and repair coffee equipment for use at customer sites. Ensure that assigned service vehicle undergoes routine maintenance as needed, obey all traffic laws, and maintain a valid driver’s license. Assume route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed. Maintain and clean the service area. Receive, organize, and maintain parts for equipment. Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures. Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis. Perform detailed diagnostics, repairs, and testing of equipment brought back to the warehouse. Dissemble, clean, and rebuild benched machines. Test repaired equipment to ensure proper functionality. Perform other duties as assigned by First Choice management

Requirements

High school diploma or equivalent
Valid Drivers License

Nice To Haves

Past Experience is a plus

Responsibilities

Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations.
Understand the specifications, products, and service requirements for all accounts.
Instruct customers on the proper use of equipment, respond to inquiries from customers about equipment, and communicate customer inquiries to appropriate First Choice staff.
Complete all service calls and related paperwork in an accurate and timely manner.
Turn in money, checks, receipts, and other documentation generated by customer service calls on a daily basis.
Refurbish and repair coffee equipment for use at customer sites.
Ensure that assigned service vehicle undergoes routine maintenance as needed, obey all traffic laws, and maintain a valid driver’s license.
Assume route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed.
Maintain and clean the service area.
Receive, organize, and maintain parts for equipment.
Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures.
Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis.
Perform detailed diagnostics, repairs, and testing of equipment brought back to the warehouse.
Dissemble, clean, and rebuild benched machines.
Test repaired equipment to ensure proper functionality.
Perform other duties as assigned by First Choice management