Service Technician Supervisor
About The Position
As a Service Technician Supervisor, you will lead a dynamic team of technicians in our main European service lab. Your role is pivotal in ensuring high-quality calibration and repair services for a wide range of test and measurement equipment. With your background in electronics and your passion for continuous improvement, you'll drive operational excellence and customer satisfaction across the EMEA region. You'll apply Lean methodologies and Kaizen principles to streamline processes, improve efficiency, and maintain high standards. Your leadership will inspire and guide your team to meet ambitious goals, including our key performance target: 95% of all repairs and calibrations returned to customers within 5 working days. You'll be part of a vibrant team of 6 to 15 technicians from diverse backgrounds, supported by a strong logistics operation. Together, we're driving growth and delivering exceptional service to our customers across Europe, the Middle East, and Africa. Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.
Requirements
- A mid to high-level degree in electronics or equivalent.
- Strong communication skills and ability to work independently.
- Proficiency in English.
- Experience with office software for reporting and planning.
- A collaborative mindset and a passion for team success.
Nice To Haves
- Familiarity with Lean and Kaizen methodologies is a pre
Responsibilities
- Lead, coach, and motivate a multicultural team of technicians.
- Ensure timely and high-quality calibration and repair services.
- Monitor and report on KPIs, with a strong focus on on-time delivery.
- Support customers with technical advice and service-related queries.
- Collaborate with logistics and other departments to manage growth and improve customer satisfaction.
- Apply Lean and Kaizen principles to optimize workflows.
- Use office tools to manage reports, schedules, and performance metrics.
Benefits
- Work with the world's leading high-end test and measurement equipment.
- Be part of a supportive and experienced team that fosters growth.
- Enjoy career development opportunities both locally and internationally.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
