Service Technician Manager

Freedom Power•Austin, TX

12d

About The Position

Join the Energy Revolution: Power Your Career with Freedom Power! Tired of the status quo? So are we. Freedom Power is leading the charge in the rapidly expanding world of home electrification. We’ve unified the expertise of Freedom Solar and Freedom HVAC to become a complete whole-house energy provider , and we're looking for passionate individuals to join our unstoppable team. This is more than a job; it’s a mission to achieve Energy Empowerment for our customers. We offer the full spectrum of solutions—from cutting-edge solar and battery storage to high-efficiency HVAC, generators, and innovative Power Plans. You’ll be joining the same local, Texas-rooted teams committed to customer-first excellence, but with a massive new opportunity for growth and impact. If you want to build a rewarding career by helping homeowners take control of their energy, slash their bills, and stay protected no matter what—your future starts here. We take great pride in living by these 6 core values: Pride in Quality Craftsmanship Go Above and Beyond Put People First Have a Humble Heart Give a Damn Shoot Straight The Service Technician Manager oversees the performance, development, and accountability of Freedom Power's field Service Technicians. This role bridges field operations and quality management by tracking technician training statuses, analyzing key performance indicators, managing re-roll root-cause investigations, and ensuring accurate reconciliation of time and vehicle data through Motive. The ideal candidate is a highly technical solar professional with strong leadership instincts and a systematic approach to quality improvement.

Requirements

Comprehensive knowledge of NEC electrical code, solar PV technologies, and inspection best practices.
Possesses strong analytical capabilities, utilizing field performance and re-roll rate data to conduct root cause analysis, particularly in relation to training, inventory, and the effectiveness of remote diagnostics.
Proficiency with Motive (fleet and time tracking), Sunrise, SiteCapture, and solar monitoring platforms (SolarEdge, Enphase, Tesla Powerhub).
Ability to lead, coach, and develop field technician teams across multiple service locations.
Strong communication skills, written and verbal, for internal coordination, vendor correspondence, and customer-facing interactions.
Detail-oriented with strong timecard, data reconciliation, and documentation discipline.
Comfortable conducting or directing warranty claims, RMA processing, and OEM vendor coordination (Tesla, SolarEdge, Enphase).
High School Diploma or equivalent required; Associate's or Bachelor's degree in a technical field preferred.
5+ years of experience in solar service required.
Heavy lifting, under 100 lbs
Heavy carrying, under 50 lbs
Walking
Standing
Sitting
Climbing ladders
Operating office equipment
Operating motor vehicle
Operating Heavy Machinery
Ability to see
Identify colors
Hearing (with aid)
Ability to write
Ability to count
Ability to read
Ability to tell time
Travel by car 10% of the time
Inside
Working closely with others
Working alone

Nice To Haves

Lead Installer experience preferred.
Electrical Apprentice License preferred; Journeyman Electrician License preferred.
NABCEP Photovoltaic System Inspector (PVSI) certification preferred.

Responsibilities

Monitor and manage technician training statuses, certifications, and compliance timelines across all service regions.
Track, analyze, and report on technician re-roll (return trip) rates as a core KPI; conduct structured root cause analysis to identify patterns and systemic issues driving re-rolls.
Review and analyze field data, Sunrise workflows, and DialPad metrics related to troubleshooting to pinpoint areas for improvement in individual and team performance.
Develop and implement targeted retraining programs and corrective action plans for Service and Operations teams to address identified shortcomings.
Perform timecard reconciliation and verification, cross-referenced against Motive vehicle-tracking data, to ensure accuracy, compliance, and accountability.
Manage and support the field service technician team across active service territories.
Coordinate with schedulers to validate scope-of-work details ahead of extensive service visits, ensuring technicians are properly equipped, informed, and prepared to resolve issues on the first trip; flag any scope gaps or preparation concerns.
Perform and direct high-level system diagnostics and troubleshooting for solar PV and storage systems.
Coordinate with the Purchasing team to source and order special or non-stock components required for complex service scenarios.
Assist with developing pricing for special-case or out-of-scope service scenarios, including non-warranty repairs, custom remediation work, and unique equipment configurations.
Help the Resolutions Team identify sources of roof leaks and determine fault.
Maintain proficiency in Sunrise for task assignment, service call management, and residential installation tracking; ensure tasks are completed properly by field teams.
Leverage SiteCapture, Skedulo, Dialpad, Sunrise, and related monitoring platforms to document field activities, track service completion, and support quality checks.
Manage backlog reporting and order management to ensure timely resolution of service obligations.
Work with Technical Coordinators by offering continuous training, performance feedback, and operational assistance.
Improve and maintain interdepartmental communication and collaboration, particularly among field operations, Safety, and Service Operations.
Consistently help provide excellent customer service by offering technical knowledge and clear guidance to Service Coordinators during escalations, if needed.
Provide technical support via the Installer Hotline, including diagnostics, configuration guidance, and troubleshooting, to ensure the correct installation and operation of solar and battery components.
Apply knowledge of NEC codes and PV inspection best practices across all field activities.