Service Technician - Lead Equipment Installer

Dead River Company • Bristol, NH

1d

About The Position

Join Our Team - Find Your Future! Up to $3,000 Sign On Bonus Eligible! Position Summary: Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property, respecting customer confidentiality and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges. Essential Functions: Installs, trouble-shoots and repairs oil and/or propane heating systems in accordance with applicable codes, safety regulations and Dead River Company policies. Performs efficiency tests, tune-ups, and contract service inspections. Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately. Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe and courteous service. Promotes Dead River company products and services. Advises customers on best options for specific needs. Maintains a neat and orderly service vehicle. Ensures that all tools and equipment are in safe operating condition. Immediately records and reports parts and labor for service calls in accordance with company procedures. Maintains and tracks parts inventories in service vehicle. Participates in night and weekend on-call schedule as necessary. Reports all accidents, spills, and liability claims. Performs propane Gas-check inspections according to applicable codes and company policy without supervision. (Propane technicians)

Requirements

• A high school diploma or equivalent is required. Technical school training is preferred.
• Apprentice – Will have successfully completed oil burner training course or CETP program.
• Journeyman – Will have at least one year of relevant oil and/or propane service experience.
• Master – Will have two or more years of relevant oil and/or propane service experience
• Apprentice, Journeyman or Master designation licensing is necessary in states where required.
• Applicable propane CETP certification is required for propane technicians.
• All technicians must be able to pass a pre-employment physical.
• All technicians must have a valid motor vehicle drivers’ license.
• Driving record is reviewed at employment, and annually thereafter, and must meet company standards.
• This position requires dependability, commitment to exceptional customer service, ability to work independently, the desire to work as part of a team and a thorough understanding of the Dead River Company brand promise, guarantees and pledges.

Responsibilities

• Installs, trouble-shoots and repairs oil and/or propane heating systems in accordance with applicable codes, safety regulations and Dead River Company policies.
• Performs efficiency tests, tune-ups, and contract service inspections.
• Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
• Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe and courteous service.
• Promotes Dead River company products and services.
• Advises customers on best options for specific needs.
• Maintains a neat and orderly service vehicle.
• Ensures that all tools and equipment are in safe operating condition.
• Immediately records and reports parts and labor for service calls in accordance with company procedures.
• Maintains and tracks parts inventories in service vehicle.
• Participates in night and weekend on-call schedule as necessary.
• Reports all accidents, spills, and liability claims.
• Performs propane Gas-check inspections according to applicable codes and company policy without supervision.

Benefits

• Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees