Service Technician IV

Smart Tech Contracting, LLC

25d • Remote

About The Position

The Service Technician IV provides technical support for emergency service and planned preventative maintenance of Building Automation Systems in Healthcare, Industrial, and Mission Critical / Technology sectors. This ​Service Technician IV​ will work with the service manager, service coordinator, project managers, other service engineers, systems integrators, equipment vendors and client staff while performing BAS service-related work and reporting. The ​Service Technician IV​ will rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. This person will communicate and operate in line with organizational goals and values, as well as departmental objectives.

Requirements

• Ability to work successfully in a remote environment thru effective communication and organizational skills, self-motivation, proactiveness and resourcefulness in a distraction free workspace
• Knowledge of IoT or smart building solutions
• Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), along with exceptional organizational skills for file management
• Knowledge of integration of open-source protocols via Ethernet and serial communication buses (BACnet, Modbus and SNMP), with a basic understanding of HVAC systems and BAS architecture to support end-to-end control system functionality
• Knowledge of networking used in BAS systems including interfacing with client IT resources
• Ability to in BAS software including Tridium Niagara (AX/N4), Honeywell WEBs, Distech Controls, Automated Logic, Delta Controls, or Reliable Controls
• Skilled in Startup and troubleshooting of BAS systems in data center / critical environments
• Skilled in completing assignments accurately and with attention to detail
• Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation
• Ability to follow company and site safety requirements
• Ability to analyze and prepare documents, reports and correspondence
• Ability to communicate effectively in both oral and written form (technical and non-technical information)
• Ability to work successfully as a member of a team and independently with moderate supervision
• Ability to work under pressure and meet close deadlines
• Ability to achieve certification for NFPA70E and / or OSHA training as / if required
• Organizational skills, with the ability to manage multiple tasks simultaneously
• Bachelor’s degree in engineering, construction or related discipline OR 5 years of experience with hands-on engineering, programming, testing, validation and troubleshooting of BAS, HVAC controls, or low-voltage systems.

Nice To Haves

• Experience in mission-critical or healthcare environments preferred.

Responsibilities

• BAS Emergency Service and Support (40%)
• Responding to client emergency service calls including participation in 24/7 hotline pool
• Troubleshooting BAS and mechanical systems using secure remote connectivity software tools and multiple BAS software platforms
• Creating and updating service work tickets using company tools
• Travel to client sites including assisting with coordinating local vendors, system integrators, and contractors
• Document activities in detail and provide frequent client communication
• BAS Preventative Maintenance (40%)
• Remote and on-site scheduled BAS technical reviews of system installation, performance, function, GUI, and alarms
• Calibration verification using portable testing instrumentation
• Reporting (20%)
• Develop service reports for internal and external stakeholders
• Manage personal hours using company tools
• Completion of Assigned Tasks and Deliverables on Time and on Budget
• Performs Other Related Duties as Assigned

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
• Dental and vision plans
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
• 401k with company match and self-directed brokerage account option
• PTO including additional paid time off during the last week of the year
• Company paid life insurance coverage for employees and their eligible dependents
• Short and long-term disability, AD&D coverage
• Professional development opportunities, tuition reimbursement and professional licensing assistance
• Paid parental leave after one year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level