Service Technician - Industrial Machinery

Cold Jet•Loveland, OH

48d

About The Position

The Service Technician is responsible for ensuring users of our equipment are satisfied with its performance by providing prompt onsite or in-depot service by performing installation, service and troubleshooting support on dry ice production equipment and dry ice blasting machines at Cold Jet service centers and at customer facilities throughout the world. This position that will have the opportunity for on the job training and ability to advance to the level of expertise that is associated with a full field service technician.

Requirements

Associates degree in a related technical field or equivalent on-the-job training
Customer service skills that demonstrate a commitment to customer satisfaction and garnering customer loyalty
Able and willing to travel 25% of the time, including an occasional international trip
Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
Ability to read technical drawings & electrical schematics
Ability to troubleshoot and maintain hydraulic & pneumatic systems
Resolves customer issues and creates value for both customers and Cold Jet in a professional manner
Effectively applies technical and logical methodologies to solve problems
Clear written and verbal communication w/ and Microsoft Word and Excel knowledge
Able to prioritize critical tasks
Effectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer

Nice To Haves

Adapts to and is effective in diverse international cultures
Intellectually inclined and learns new skills and information quickly and accurately
Has mechanical aptitude
Motivated and dedicated toward gaining knowledge that provides added value to the company
Customer-service oriented; being a steward to customers and fellow employees
Communicates using socially and politically acceptable language
Treats others with sensitivity, dignity, and honesty
Is confident, firm, but respectful in interaction with others
Articulate and competent in dealing with engineers and managers at customer sites.

Responsibilities

Provide installation, service and troubleshooting support on dry ice production equipment, dry ice blasting machines, and engineered systems at Cold Jet service centers and at customer facilities throughout the world.
Complete equipment upgrades in our shop and at customer sites in the field
Oversee installation start-ups in the field
Provide training to customers
Coordinate scheduling of service jobs with the team of technicians
Ensure that safety and quality standards are met
Create quotes and work orders on customer jobs
Work with Quality Manager on warranty jobs to accurately capture warranty costs, look at root cause issues and, if appropriate, pass the cost back to the supplier of a failed part
Represent yourself and the Company professionally
Work independently but communicate regularly
Contribute to sales of parts and service
Support business partnerships
Support other Cold Jet departments, sales, engineering and operations
Clean driving record