Service Technician - Hand Tool Repair

SouthernCarlson, Inc. • Little Rock, AR

10d • Onsite

About The Position

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.
We’re hiring a Service Technician who enjoys hands-on work, problem-solving, and supporting customers with expert tool service repair. This role is essential to maintaining SouthernCarlson’s high standards of service by ensuring customer tools operate safely, reliably, and efficiently.

Requirements

• Experience repairing pneumatic, electric, or construction power tools preferred
• Mechanical aptitude with strong troubleshooting skills
• Construction, industrial supply, or related industry experience a plus
• Customer-first mindset with strong communication skills
• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
• Basic computer proficiency
• High school diploma or GED required
• Willingness to learn and retain technical product knowledge

Nice To Haves

• Construction, industrial supply, or related industry experience a plus

Responsibilities

• Diagnose, troubleshoot, and repair pneumatic and electric power tools (nail guns, staple guns, etc.)
• Perform preventative maintenance and ensure tools meet safety and performance standards
• Provide hands-on training to customers on proper tool operation and care
• Process service orders, parts requests, and required documentation accurately
• Partner with sales and operations teams to resolve customer issues
• Assist with customer orders and counter support as needed
• Maintain a clean, safe, and organized service area
• Deliver friendly, professional, and solutions-focused customer service

Benefits

• Consistent Hours – Daytime schedule, Monday–Friday
• Positive Culture – Team-oriented, respectful, and supportive environment
• Career Growth – Training and advancement opportunities
• Health, Dental, and Vision
• 401(k) with Company Match
• Paid Time Off and Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED