Service Technical Specialist

Wyoming Machinery Company•Gillette, WY

49d

About The Position

ESSENTIAL FUNCTIONS Provide solutions and troubleshoot customer complaints over the phone. Research and diagnose technical problems on Caterpillar equipment and define root cause for repair work. Assign Technician's jobs. Prepare and provide estimates/quotes. Schedule jobs in shop and/or field. Customer follow-up calls. ADDITIONAL FUNCTIONS Open work orders. Prepare work orders for closing. Initiate warranty claims. Utilize service manuals and parts books. Work with Service Supervisor to perform employee annual reviews.

Requirements

High School graduate or equivalent.
Occasionally operate a company vehicle requiring a valid driver's license (driving record must meet company insurance standards and is reviewed annually).
Familiar with repair procedures and be able to assist in troubleshooting engine hydraulic, electrical and mechanical systems on Caterpillar equipment.
Able to work in a team environment.
Able to write and communicate effectively with external/internal customers.
Prior technical experience or training with/on Caterpillar equipment.
Experience with Caterpillar parts and service operation with emphasis in the service area.
Good working knowledge of computers, microfiche, parts books and service manuals.

Nice To Haves

Front line leadership course helpful.
Supervisory experience useful.

Responsibilities

Provide solutions and troubleshoot customer complaints over the phone.
Research and diagnose technical problems on Caterpillar equipment and define root cause for repair work.
Assign Technician's jobs.
Prepare and provide estimates/quotes.
Schedule jobs in shop and/or field.
Customer follow-up calls.
Open work orders.
Prepare work orders for closing.
Initiate warranty claims.
Utilize service manuals and parts books.
Work with Service Supervisor to perform employee annual reviews.