Service Tech

DeCrescente Distributing•Mechanicville, NY

2d•Onsite

About The Position

The Service Technician is responsible for beer/soft drink line cleaning, draft service and installs, fountain soda service and installs, cooler and vendor repair, as well as emergency service calls and deliveries. The Service Technician must be a strong safety advocate and is responsible for ensuring that all company safety policies and procedures are followed at all times. This position also requires the safe operation of company vehicles and equipment. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All employees are held accountable for practicing and promoting a safe and healthy work environment.

Requirements

Ability to work additional hours, as needed.
Must notify supervisor any time prior to the beginning of work shift when calling in sick.
Required to wear company-issued apparel and safety personal protective equipment
Use and maintenance of company-issued equipment
Valid NYS driver’s license
Work safely and follow all OSHA regulations and company safety policies and procedures
For all on-the-job injuries or accidents, must notify Safety Officer, supervisor, and Human Resources immediately (no later than 1 hour)
Exposure to rain, snow, extreme hot or cold
Ability to push/pull up to 165lbs
Ability to sit, stand, walk, squat, bend, twist, reach, balance, and grasp

Nice To Haves

Knowledge of draft beer line cleaning is a plus
Experience in draft beer service or fountain soda – installs & troubleshooting.
Experience in refrigeration repair and maintenance
Aptitude in using various hand tools (screwdrivers, wrenches, etc.) and powered hand tools (drills, reciprocating saw, etc.)
Knowledge of basic electricity and plumbing
Proficient in Service Department software package (SalesForce) and Outlook

Responsibilities

Perform assigned line cleanings, service calls, installs and deliveries as directed by management
Maintain company standards with regard to housekeeping of fleet vehicles
Ensure all safety and Company policies and procedures are adhered to at all times
Order and maintain proper inventory levels for all parts and equipment
Complete and submit all necessary documentation to management
Capably operated Service Department software package (SalesForce)
Coordinate and communicate with sales personnel to ensure that all service and delivery of equipment is done while providing superior customer service
Determine customer needs and discuss all possible solutions
Investigate, communicate and document all accidents, incidents, and injuries
Assists in the completion of all performance evaluations and progressive disciplinary process as needed.
Resolve all customer service issues both internal and external in a timely manner.
Responsible for the investigation, communication, and documentation of all accidents, incidents, and injuries that occur in the service department function.
Ensure warehouse and fleet housekeeping is performed up to standard by all personnel.
Demonstrate the ability to evaluate problems and provide direction to solve them
Able to complete tasks in the scheduled timeframe
Able to adapt to changes and demonstrate flexibility to overcome obstacles
Willing to pursue education and training