Service Tech

Pepi Foods • Opelika, AL

1d • $18 - $20

About The Position

The Lead Service Technician is the go-to expert for Pepi Foods’ vending machine, micro-market, office coffee, and water filtration operations. You’ll handle advanced repairs, perform preventive maintenance, and lead a small team of technicians to keep our machines in peak condition. Beyond hands-on work, you’ll train staff, manage service schedules, and act as the point person for key clients. This role blends technical mastery with leadership to uphold Pepi’s high standards.

Requirements

• High school diploma or GED; technical training/certification (e.g., HVAC, electronics) preferred but not required.
• 3-5 years in equipment repair, maintenance, or a related field (vending machines, HVAC, appliances, or automotive a plus).
• Leadership grit – build up a team, delegate well, and execute the plan
• Strong client-facing skills – clear, calm, communicative, and solution-focused.
• Expert level troubleshooting— mechanical, electrical, and electronic systems
• Ability to read manuals, schematics, or technical guides.
• Problem-solving under pressure
• Lift up to 50 lbs (machines, parts, stock), stand/bend for long periods, and maneuver in tight spaces.
• Valid driver’s license and clean driving record

Responsibilities

• Advanced Service: Diagnose and resolve complex issues in vending machines, micro-markets, office coffee set ups, and water filtration systems—mechanical (motors, gears), electrical (wiring, circuits), and electronic (payment systems, controllers).
• Preventive Maintenance: Oversee and execute routine checkups—cleaning, part replacements, and system testing—to prevent breakdowns and extend machine life.
• Team Leadership: Supervise 2-5 service technicians—assign daily routes, monitor quality, and step in on tough jobs. Mentor new hires with hands-on training.
• Installation Oversight: Lead new vending machine setups—coordinate placement, ensure proper hookups, and verify functionality with team support.
• Client Liaison: Handle escalated service calls, meet with key accounts, and resolve issues with professionalism—keeping Pepi Foods’ reputation golden.
• Inventory & Scheduling: Track parts usage (filters, belts, etc.), order supplies, and plan maintenance/service routes to hit deadlines.
• Documentation: Maintain detailed logs—service reports, team performance, and client feedback—using Pepi’s digital tools or paper records.
• Safety Standards: Enforce safety protocols, food handling rules, and compliance with local regs for yourself and the team.

Benefits

• Great Working Environment with emphasis on teamwork and great communication.
• Great hours - Day to Evening work schedule - occasional weekend work
• Pay Range of $18-$20/hour - Incentive Package to include ASAP (Attendance, safety, attitude, and performance) bonus potential
• Benefits - Health, Dental, Life, Vacation, PTO, Holidays,
• Great company to learn and grow with.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees