Service Tech (54714)

STURM HEATING AND AIR CONDITIONING LLC•Spokane, WA

3d•$32 - $40

About The Position

Sturm Heating and Air conditioning is looking for a Residential Service Technician. The Residential Service Technician is responsible for diagnosing, repairing, and maintaining equipment and systems in customers’ homes. This role focuses on troubleshooting issues, performing service calls, and ensuring customer satisfaction through timely and effective solutions.

Requirements

High school diploma or equivalent (technical training preferred)
Previous experience in service, maintenance, or technical repair roles
Knowledge of electrical systems, networking, or mechanical systems (depending on industry)
Valid driver’s license with a clean driving record
Ability to pass background and drug screening (if required)
Strong troubleshooting and diagnostic skills
Effective communication and customer service skills
Ability to work independently in the field
Time management and organizational skills
Comfortable working in various environments (indoors, outdoors, confined spaces, heights)
Ability to lift up to 50 lbs.
5+ years experience as an HVAC residential service technician.
Must have a valid driver license and clean driving history.
Able to pass a background and drug screening
Must have excellent organizational skills.
Must have good oral and written communications skills.

Responsibilities

Diagnose and repair residential systems such as internet, cable, satellite, security, HVAC, or smart home devices
Respond to service calls and troubleshoot technical issues efficiently
Perform maintenance and upgrades on existing systems
Test equipment to ensure proper functionality after repairs
Educate customers on system use and preventative care
Document service calls, repairs, and parts used accurately
Maintain tools, equipment, and company vehicles
Follow safety guidelines and company procedures
Deliver excellent customer service and maintain a professional appearance
Ability to work independently in a timely manner, making sure job is done correctly the first time.
Observe all company procedures and safety rules.
Work as part of our team to ensure customer satisfaction.
Able to work in a fast-paced environment.
Must have basic computer skills and be able to utilize mobile device throughout the work day.