Service Tech I - Dedicated (Telephony & Communications) Onsite in Berkeley, CA
About The Position
C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview Location This position is 100% onsite in Berkeley, California. Summary The Service Technician I – Dedicated is responsible for providing basic technical support for the telecommunications systems through the assembly, installation, testing and maintenance of the telecommunications systems, including its equipment and peripherals.
Requirements
- Ability to respond effectively to com mon inquiries or co mplaints from clients
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Ability to work long, irregular hours, and be able to return to work on an on-call basis
Nice To Haves
- High school diploma or equivalent (GED); some college and telephony courses
- Experience installing telecommunications equipment
Responsibilities
- Installs various types of low-voltage communications cable and wire, testing to ensure installation meets minimum transmission line standards and characteristics
- Installs and tests telecommunications terminal equipment and peripherals
- Responds to service requests as required
- Performs Move, Add and Change activities as required
- Participates in new installation and major upgrade activities
- Interprets and uses worksheets, service orders, blueprints and other documentation to ensure roper installation of products
- Prepares and maintains installation records and documentation
Benefits
- 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
- Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
- RX Home Delivery
- HSA with Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision (2 plans: 12-month and 24-month frames allowance)
- FSA Plans (Healthcare, Dependent C are and Limited Purpose)
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Term Disability
- Long Term Disability (2 plans: Employer-paid or optional Self-paid)
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance for team member, spouse and child
- Voluntary Accidental Death for team member and spouse
- Legal/ID Theft Plans
- TeleHealth
- Wellness via Omada Health (healthy living solution)
- Travel Assistance
- Business Travel Accident Coverage
- Medical for foreign travel coverage
- Employer-paid Pet Telehealth
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Volunteer Time Off
- 10 Holidays
- Summer Sizzle
- On Demand Pay (Daily Pay)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
