Onsite Service Technician I
About The Position
Spotting a solution and fixing a problem is a tremendous technical skill. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA—an innovator in technology, solutions, and services—wants to meet you. We’re looking to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to assist our valued customers with the basic technical expertise of Canon-supported products. Your Impact On-Site Field Service Technician - Work 3.5 days on, 3.5 days off (all schedules include a half day on Wednesdays) - Each schedule includes one weekend day - Bonuses paid on weekends - Shift differentials for night shifts - Training occurs during daytime hours; after training, flexibility is required with shifts ranging from Sunday-Wednesday or Wednesday-Saturday - Diagnose basic mechanical, software, network, and system failures using established procedures - Service and repair designated equipment to Canon standards and specifications - Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics - Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance - Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned - Provide guidance to less experienced technicians and manage technical information responsibly - Resolve escalated technical or customer service issues as requested across assigned territories
Requirements
- Hold a High School diploma or equivalent experience required.
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Responsibilities
- Diagnose basic mechanical, software, network, and system failures using established procedures
- Service and repair designated equipment to Canon standards and specifications
- Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics
- Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance
- Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned
- Provide guidance to less experienced technicians and manage technical information responsibly
- Resolve escalated technical or customer service issues as requested across assigned territories
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
