Service Tech Coordinator

Keysight Technologies, Inc.•Roseville, CA

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We are looking to add a Calibration & Repair Service Technician to our team! The person in this position will be responsible for calibration of RF an network analyzers . Chosen individual will be responsible for the following: Perform calibrations, adjustments, and repairs on Test Measurement and Diagnostic Equipment (TMDE). • Solve technical problems of limited scope and complexity. Escalate more difficult repairs to experienced technicians. • Work with clearly defined objectives on customer service assignments that may be repetitive in nature. • Working within your area of expertise, you will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers. • Provide consistent, solid contribution to team and service center delivery goals. • Adheres to established production processes and is responsible for achieving established team production goals. • Provides internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills. • Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly. Understanding of and compliance with ESD protocol and connector care is a must. • Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.

Requirements

This position requires some specialized training/certification in electronics (prefer AS degree in this field), or applicable Military experience.
This position requires some calibration and repair of a wide variety of Keysight Oscilloscopes, Logic Analyzers, Sampling Scopes, Active Probes, Passive Probes, Passive devices, signal generators, network analyzers, power supplies, power sensors, digital multimeters, spectrum analyzers, and other equipment with ranges up to 67 GHz.
5+ years of related experience in the calibration and repair of electronic test equipment is preferred.
Demonstrates electronic and mechanical competence.
Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly (i.e. connector care, ESD, ETE).
Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.
Communicates effectively with internal and external customers. May initiate customer interaction as appropriate. Escalates issues through appropriate channels when necessary. This is done verbally or via written correspondence.
Possesses excellent organizational skills.
Exhibits the ability to build and maintain professional relationships with wide range of people.
Adheres to the highest standards of business ethics

Responsibilities

Perform calibrations, adjustments, and repairs on Test Measurement and Diagnostic Equipment (TMDE).
Solve technical problems of limited scope and complexity. Escalate more difficult repairs to experienced technicians.
Work with clearly defined objectives on customer service assignments that may be repetitive in nature.
Working within your area of expertise, you will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.
Provide consistent, solid contribution to team and service center delivery goals.
Adheres to established production processes and is responsible for achieving established team production goals.
Provides internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills.
Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly. Understanding of and compliance with ESD protocol and connector care is a must.
Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.