Service Team Technician (Internal hire)
About The Position
MapleTronics is looking for our next great Teammate to amaze our clients as a Service Technician in our Goshen, IN office. Why MapleTronics? MapleTronics believes in more than just delivering exceptional managed services. We are a people-first company, championing Teammate growth by nurturing professional development and celebrating achievements. We understand the importance of work-life balance and prioritize the well-being of our team members and their loved ones. We believe collaborative action drives our innovative solutions and strengthens the bonds within our team. We are committed to community involvement , actively giving back to the neighborhoods we serve and fostering positive change. Our commitment to culture and our teammates has earned us recognition as one of Indiana's 2026 Best Places to Work. Join MapleTronics and be part of a workplace where your growth is valued, your voice is heard, and your impact resonates far beyond the office walls. Position Summary: The Service Team Technician is responsible for handling tier 1 and some tier 2 support service requests for our clients. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software .
Requirements
- Knowledge of computer systems and the ways people use them
- The ability to install and/or troubleshoot OS's, applications, hardware/software
- The experience necessary to troubleshoot firewalls, switches, and other network devices in a business environment
- Knowledge of computer security and the ways to keep users safe
- Exceptional communication skills across multiple platforms
- The ability to prioritize tasks and adapt to changes quickly to better meet client needs.
- The drive to build client loyalty through transparency and vulnerability
- Problem-solving skills
- Teamwork and communication skills
- A passion for creating and updating documentation
Responsibilities
- Analyze system logs and identify potential issues with computer systems
- Apply operating system updates, patches, and configuration changes
- Install and configure new hardware and software
- Troubleshoot any client reported technical problems
- Be available to go onsite as needed to attend to client service issues.
- Answering technical questions and assisting users
- Add, remove, or update user account information, reset passwords, etc.
- Participate in an on-call rotation to provide afterhours support.
- Ensure client’s workstations, servers, and network are secure
- Be an advocate for best security practices for the client.
- Document the configuration of workstations, servers, networks, and user changes
- Adhere to best practices for documenting client interactions.
- Be actively engaged in a professional growth plan
- Mentor teammates to grow their knowledge and skills
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
