Service Team Member

HomeState•Los Angeles, CA

2d•$18 - $28

About The Position

HomeState is currently hiring for the position of: Service Team Member The Service Team Member will report to the Service Manager or Assistant General Manager and embrace the vision which includes nurturing our communities within our four walls and in our surrounding community. A successful Service Team Member provides our guests with an exceptional experience. Every member of our team strives to create an environment where everyone is treated with respect and dignity. Base rate is currently projected to be $18.15 per hour, with tip share it is reasonable to expect to earn $25-$28 per hour.

Requirements

1-2 years in the restaurant industry with guest facing roles preferred.
Personable and enjoys working with people and a diverse team.
Availability to work weekends, day shifts and evening shifts.
Passion for food & hospitality.

Responsibilities

Guest Focus: Build guest relationships and deliver hospitality-centric solutions. Welcome guests, execute service roles (front door, beverage, expo, runner, busser, packer) with care and effectiveness. Be an expert of the menu to guide guest experience, ensure order accuracy and communicate known allergies. Provide hospitality during the guest experience until the moment they depart.
Action Oriented: Take on new opportunities and challenges with a sense of urgency, high energy and enthusiasm. Manage time efficiently by taking initiative and working with a sense of urgency to fulfill job duties and/or checklists, find opportunities to engage in hospitality or complete other tasks assigned by the leader of the shift.
Resilient: Rebound from setbacks when faced with difficult situations. Calmly identify and troubleshoot issues that occur during the shift to ensure efficient operations. Constantly communicate with honesty, integrity and transparency.
Collaborative: Build partnerships and work collaboratively to meet shared objectives. Work closely with team to support each other through daily tasks, promote teamwork and assist with training. Think boldly and bravely to shape a positive impact on one's self, family, neighbors and team members.
Follow all HomeState standards, sanitation guidelines, policies or procedures to ensure that you are serving guests the highest quality, delivering caring hospitality, and that you are embodying the HomeState mission and core values.
Maintain regular, predictable attendance, which includes attendance at all scheduled shifts, training and meetings.
Ensure storefront, service, bathroom and kitchen areas are clean, organized and appealing to guests.
Take pride in your work each day to make things a little better than they were yesterday.
Serve as an ambassador, both internally and externally in the community.