Service Team Lead

Centerspace•Rochester, MN

1d•Onsite

About The Position

Centerspace was founded in Minot, North Dakota, in 1970, with corporate support offices in Minneapolis, Minnesota, and Minot, North Dakota, along with onsite operations in eight states. The company provides apartment homes throughout the Midwest, aiming to be the premier provider of apartment homes in vibrant communities by focusing on integrity and serving others. Centerspace is built around its employees, with a Mission and Vision that unites them as one team. The Service Team Lead is responsible for minor and major repairs of mechanical or aesthetic issues, general building preventive maintenance, maintaining environmental conditions, managing inventory of mechanical systems, and performing emergency procedures. This role requires little supervision, personal initiative, mechanical ability, and the ability to follow instructions, prioritize duties, and meet deadlines. The Service Team Lead is also expected to be a mentor and resource to other maintenance staff.

Requirements

High School Diploma, or equivalent.
3-5 years’ maintenance experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, MSDS sheets, and procedural manuals.
Ability to communicate effectively with supervisor, tenants and vendors.
Ability to add, subtract, multiply and divide.
Ability to calculate figures and amounts such as proportions, percentages, area, ratios, circumference, and volume.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to efficiently use and navigate on the internet and use web based timekeeping software.
Have or willing to attain EPA, CPO, and/or boiler operator’s license as required.

Nice To Haves

Trade school education.
EPA, CPO and/or boilers operators license.
HVAC, electrical and plumbing certifications or licenses.
Experience with work order systems.

Responsibilities

Complete minor and major repairs of mechanical or aesthetic issues to ensure the property is optimally functional, presentable, and safe.
Perform minor and major HVAC maintenance, such as replacing motors or bearings.
Change light bulbs, service flush valves, clean mechanical rooms, and plunge toilets.
Paint and/or wallpaper assigned areas and perform minor repairs to applicable areas.
Perform minor carpet repairs.
Demonstrate proficiency and respond appropriately to building automation and security (including card access, if applicable), fire, life, and safety systems.
Select and monitor service providers to ensure services delivered are the most effective and efficient for the property.
Perform general building preventative maintenance to ensure equipment is safe and effective for use, and down time with equipment meets or exceeds established specifications.
Service and monitor the HVAC equipment.
Maintain the environmental conditions of spaces to ensure the tenant and common space environments are acceptable for optimum use.
Perform preventative maintenance on: HVAC, Electrical, Plumbing, Lighting, Doors, locks, and hardware, Wall treatments.
Provide assistance to the Community Leader to ensure that tenant improvements are accurate and address concerns with appropriate contact, such as construction or tenant.
Monitor and maintain tools.
Perform assigned duties as prescribed in safety manuals.
Respond to test situations accurately.
Maintain sufficient technical and industry contacts and knowledge.
Participate in after hours on-call programs.
Assist outside contractors with major inspections.
Serve as a key contact between community leaders, operations managers, general managers, and tenants.
Apply current knowledge or devise creative solutions to proactively resolve issues.
Utilize any tools and/or processes implemented by the organization to assure adherence to quality standards.
Participate in capital improvements.
Complete pre-moveout and moveout inspections.
Responsible for scheduling apartment turnovers in advance to achieve completion within 5 days of moveout (average).
Maintain operating logs and record temperatures, pressures, and chemical level of heavy equipment such as chillers and boilers.
Complete reports and perform various administrative duties to positively support completion of activities and projects.
Maintain accurate levels of inventory related to the buildings’ mechanical systems to ensure optimum levels of inventory are on hand and readily accessible when needed.
Purchase parts and supplies from vendors; review pricing for competitive rates for parts, services, and supplies.
Stock items when received.
Cleanup vacant areas.
Remove debris from the building and grounds.
Provide backup for Community Porter.
Know and perform individual emergency procedures and duties as dictated by the site procedure manual and the safety manual.
Promptly respond to all emergency situations, fire alarms, and natural catastrophes.
Study and know the site-specific emergency manual(s).
Assist tenant and emergency personnel in swift and careful evacuations when appropriate.
Communicate regularly with management, vendors, equipment repair, maintenance, and tenants for day-to-day operational issues.
Participate in continuous improvement/quality initiatives and identify improvements to, and/or develop new products, services, or processes.
May assist with groundskeeping duties such as mowing, weed control, tree/shrub trimming, depending on the property and need.
May be responsible for snow removal such as shoveling snow and de-icing walkways, etc., depending on the property and need.
Assist and/or back up coworkers.
Oversee and direct daily activities of assigned team members.
Contribute to coaching, discipline, and the supervision of assigned team members with oversight and partnership of Community Leader.
Train new staff on job duties, policies and procedures.
Recommend employees for participation in internal and/or external educational and training programs, and maintain mandatory training and licensing records for staff.
Complete quality control checks of service completed by team members.