Service Systems Engineer

Knight Watch Inc•Comstock Charter Township, MI

11d

About The Position

Knight Watch, Inc. is one of the fastest-growing Commercial Security Systems & Building Automation provider in Michigan. We partner with some of the largest healthcare, educational and industrial facilities in Michigan! Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work! We value all our employees and provide them with the resources to succeed inside and outside of the workplace. We are a one-stop-shop for solutions that make buildings more secure, efficient, and comfortable. From design and planning to installation and service, we offer: Access Control Video Surveillance Security Systems Fire Systems HVAC Controls Building Automation Lighting Controls We are seeking a Service Systems Engineer for our Kalamazoo, MI office.

Requirements

2 years of Security Industry Experience or equivalent
Proficient in Microsoft Office, Visio, AutoCad, Adobe Creative Suite
Strong Computer and Networking skills
Proficient with and knowledgeable of different Operating Systems
Willing to obtain a comprehensive technical understanding of all current product offerings
Understanding of how our products and services will work with other systems
Application and programming skills for products and services offered
Good understanding of OSI Layer 3, e.g., IP addressing, CIDR, tunneling
Good understanding of OSI Layer 2, e.g., VLANs and Ethernet
Good understanding of Routing and ACLs
Ability to use and understand troubleshooting utilities, e.g., Wireshark, ping, traceroute, netstat
Solid understanding of SQL, including server administration, query design, etc.
Knowledge of RAID 1, 5 and 6; SANs and NAS; and other storage systems and their capabilities and limitations.
Ability to replace hardware on servers, desktops, laptops, etc.
Ability to perform system administration tasks, including management of: event logs, scheduled tasks, services, DCOM configuration
Knowledge of standard sysadmin technologies and utilities, e.g., RDP, VNC, SSH, pstools
Assist with internal systems and network design and maintenance as needed
Excellent problem solving and analytical skills
Excellent Customer Service skills
High School Diploma
Driver’s License

Responsibilities

Completes software programming utilizing standards as required. Communicates detailed information regarding the design and operation to customers, Knight Watch staff and subcontractors.
Manage and complete programming and downloading of system controllers and peripherals.
Performs commissioning of all system controllers as required. Ensures system functionality when compared to project documents and expectations.
Revise project documents for accurate as-built and commissioning documentation.
Provides coaching, mentoring and technical assistance to installation and service technicians. Ensure that delegated tasks are performed accurately in a timely manner.
Attend project meetings as required
Communicate project details to project manager, technicians and customers as required.
Application Engineers must provide customers with ongoing technical support. This support includes responding to customer issues, providing updated software that solves bug issues, performing installations for customers and working with the customer service team.
In order to design and re-design effective applications, Application Engineers / Programmer must acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions. They generate ideas for software products that innovate and fill gaps in the current market.
Performs training for owners and operators. Develops site-specific training that ensures the owner/operator has been trained. Provides proper documentation and manuals for system operation.
Establish and cultivate long-term relationships with customers, contractors, consultants and subcontractors.
Ability to troubleshoot Windows Operating Systems for Servers, PC, Laptops and Tablets
A good understanding and implementation of IP networks at all OSI layers, including the tools and methods used to troubleshoot them
Ability, drive and ambition for continued learning on system control technologies
Research, learn and understand how new products can be implemented, i.e., R&D
Ability to be on call

Benefits

Working with a team that values teamwork and growth in their profession!
Competitive benefits package including medical, dental, and vision insurance, along with company match to 401(k).
7 Paid Holidays each year.
Competitive pay and a personalized road map that outlines pay increases upon completion of projects, trainings, etc.
Paid time off that can be used for vacations, sick time, and personal days!
Well-rounded approach to employee wellness with benefits such as free healthy snacks and a Free Employee Assistance Program provided to you & anyone living in your home!
Choice of Company Phone or using your own iPhone with a monthly reimbursement!
Based upon role you are given a company vehicle. Gas and Maintenance is covered for all vehicles.
Up to $1,500 per semester tuition reimbursement!
Ongoing employee engagement activities ranging from our Knights of The Round Table International Trip to our Company Bonding Events!
An in-depth onboarding program, being assigned a mentor, and thorough on-the-job training.