Service Support Tech 2

MKS Instruments • Wilmington, MA

1d • $15 - $28

About The Position

A Day in Your Life at MKS: As a first shift Service Support Technician at MKS Inc you will partner with other Technicians and Customer Service to diagnose and repair issues with customer products returned to Service. In this role, you will report to the Senior Service Manager. You Will Make an Impact By: Performing repairs to subassembly level Interfacing with various departments as necessary to meet customer requirements Make adjustments as required, to return instruments to original specifications Completing and maintaining data records on instruments returned for service Maintaining standards and test equipment required to accomplish the tasks listed above

Requirements

• A.S. Mechanical or Electronic Engineering, or equivalent Technical/Vocational Training
• 2+ years of related experience
• Proficient in the use of standard tools and test equipment
• Ability to reason through problems/issues and resolve them to the customer’s satisfaction using information and tools available
• Ability to read and understand schematics, assembly drawings, and test/calibration procedures
• Record test data, diagnose failures and analyze this information
• Experience with PC based applications to include Microsoft Office package and email

Responsibilities

• Performing repairs to subassembly level
• Interfacing with various departments as necessary to meet customer requirements
• Make adjustments as required, to return instruments to original specifications
• Completing and maintaining data records on instruments returned for service
• Maintaining standards and test equipment required to accomplish the tasks listed above

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree