Service Support Staff

Early Bird Night Owl•Cary, NC

34d•$10

About The Position

This server assistant role is a progressive front-of-house support role designed to build foundational hospitality skills and advance into a specialized Food Runner position with expanded responsibilities and increased compensation. This role supports the front-of-house team by ensuring efficient food and beverage service, maintaining clean and organized service areas, and assisting servers in delivering a seamless and memorable guest experience. Beginning with a focus on table maintenance, service station readiness, and operational support, the position evolves—based on performance, reliability, and product knowledge—into a Food Runner role responsible for accurate food delivery, confident menu knowledge, and enhanced guest interaction. Throughout both phases, the Server Assistant remains guest-focused, communicates effectively with the team, and upholds all cleanliness, health, and safety standards, including compliance with NC food safety and ABC regulations, while contributing to a collaborative, “One Team, One Dream” work environment.

Requirements

Minimum of 3 months full service food service experience
Customer-oriented and upbeat personality
Must be eligible to work in the United States
Exceptional organizational and operational skills, and detail-oriented
Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management
Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays

Responsibilities

Assist servers in providing attentive and efficient service
Pre-bus, clean, and reset tables promptly and thoroughly
Maintain service stations, dining areas, and support areas throughout the shift
Polish silverware and glassware to ensure presentation standards
Assist with coffee and espresso preparation as directed
Accurately run food and beverage orders to tables with urgency and professionalism
Demonstrate comprehensive knowledge of menu items, ingredients, and preparation methods
Confidently describe dishes to guests when delivering food
Ensure proper presentation and accuracy before food leaves the kitchen
Serve as a liaison between kitchen and service team to maintain flow and timing
Interact with guests in a friendly and helpful manner
Remain attentive to dining room needs to support a positive and welcoming atmosphere
Stay guest-focused and responsive to service cues
Engage guests confidently while delivering food, answering questions, and enhancing the dining experience
Support servers and managers with assigned tasks
Communicate supply needs to avoid service disruptions
Maintain professional communication with team members and guests
Work collaboratively in a “One Team, One Dream” environment
Communicate clearly with kitchen and front-of-house teams to ensure accuracy and efficiency
Ensure all work surfaces are kept in neat and tidy condition throughout service
Maintain clean work areas throughout service
Comply with all NC Department of Food and Safety regulations
Monitor food handling practices to ensure quality and safety standards are upheld