Service Support Specialist

Adams, Inc.•Morris, IL

12d

About The Position

Adams, Inc. has been a strong family-owned company since 1988. Our services range from Electrical, Solar and Smart Homes to Plumbing, HVAC and Generator-Home Backup Power Systems. We are seeking a Service Support Specialist to join our team and take on the exciting challenge of providing administrative support, assisting with customer inquiries, and maintaining efficient communication channels within our Home Services Division. The schedule for this role is primarily Monday - Friday, First-Shift Hours (exact hours may vary depending on workload). As a Service Support Specialist, you will be responsible for greeting and assisting customers in a friendly and professional manner, addressing customer inquiries, scheduling services, and ensuring an excellent customer experience by actively listening to customer needs and concerns. You will also have the opportunity to coordinate with other departments to ensure timely delivery of products and services, maintain accurate records of customer interactions, and provide administrative support to the service team. You will also serve as a point of contact for deliveries, which may involve driving a forklift to unload trucks. Some light office cleaning may be necessary on an "as needed" basis. The ideal candidate will have proven experience in a retail or customer service role, strong communication and interpersonal skills, and proficiency in basic computer applications and customer relationship management software. Additionally, the ability to multitask and prioritize in a fast-paced environment, attention to detail, and a commitment to providing excellent customer service are essential. Join us in creating an outstanding customer experience and driving success in our retail environment. Apply now and take your career to the next level! Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the organization's ongoing needs. Adams, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

1-2 years of experience in a customer service or sales support role
Proficient in data entry, typing, use of MS Office products
HS Diploma or equivalent

Nice To Haves

Previous experience in an eCommerce environment is a plus.

Responsibilities

Greeting and assisting customers in a friendly and professional manner
Addressing customer inquiries
Scheduling services
Ensuring an excellent customer experience by actively listening to customer needs and concerns
Coordinating with other departments to ensure timely delivery of products and services
Maintaining accurate records of customer interactions
Providing administrative support to the service team
Serve as a point of contact for deliveries, which may involve driving a forklift to unload trucks
Some light office cleaning may be necessary on an "as needed" basis