Service Support Representative
About The Position
Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive? With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Support Representative located in Fond du Lac, WI.How you will contribute: Come join our Central Support team as a Service Support Representative. Use your abilities to work within a team and on your own to assist our service operations and our customers across the Midwest. Show off your communication skills as you deliver inspection results direct to customers as well as through 3rd-party portals, answer correspondence from our customers, and collaborate with other departments. Learn about mechanical and fire protection systems while you review and process sales quotes into work orders and maintenance contracts. With your attention to detail and drive for excellence, you will help us maintain and grow our customer database system. If you enjoy having structured daily tasks with a mix of projects and the unexpected in a department that continues to grow and take on new responsibilities, then this is the position for you!
Requirements
- excellent organizational, critical thinking, and communication skills
- ability to handle multiple tasks while working both independently and within a team
- Prior experience with Microsoft Word and Excel is required
Nice To Haves
- One to three years of prior experience in a service-related position and an associate degree in a related field is preferred, or an equivalent combination of education and experience.
Responsibilities
- deliver inspection results direct to customers as well as through 3rd-party portals
- answer correspondence from our customers
- collaborate with other departments
- review and process sales quotes into work orders and maintenance contracts
- maintain and grow our customer database system
Benefits
- Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
- Incentives: A significant portion of our profits is shared with employees through bonus programs
- Generous PTO with the opportunity to buy additional time off
- Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
- Mental Health Resources: Free, full-service mental health care for you and your family
- Wellness Programs: Access on-site fitness centers, personal development funds, and more
- Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
- Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
