Customer Service & Support Representative

Associated Materials, LLC • Evansville, IN

4d

About The Position

This position offers the opportunity to play a key role in supporting all levels of the distribution center while focusing on customer success and driving the branch's sales growth. You will contribute to achieving branch goals in a collaborative, safety-conscious environment. The role provides a consistent Monday--Friday schedule, no weekends! Your efforts will be valued in a positive workplace that recognizes and appreciates every contribution.

Requirements

• Thrive in a fast-paced, constantly evolving environment while managing multiple priorities and making sound business decisions
• Engage confidently in a customer-facing role, delivering excellent service and support
• Stay composed under pressure, with a strong focus on achieving results
• Bring enthusiasm, self-motivation, and a positive attitude to the team
• Demonstrate strong organizational skills, effective time management, and attention to detail
• Communicate clearly and professionally across written, verbal, and listening channels
• Adapt quickly to new technologies and processes
• Meet role-specific physical/lifting requirements as needed by the supply center
• 2+ years of experience in a retail or wholesale environment, with proven success in customer interactions (preferred)
• Proficiency in Microsoft Excel, Office, and Outlook

Nice To Haves

• Familiarity with the building industry is a plus, but not required
• College degree preferred

Responsibilities

• Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail- walk in, phone or through email
• Develop and maintain a high level of product knowledge
• Field and resolve customer issues and questions
• Perform inside sales duties as needed while utilizing consultative selling skills
• Establish, develop, and service new customer accounts
• Provide quotes to customers and process customer orders
• Schedule product deliveries, and communicate deliveries to the customer
• Order inventory for replenishment
• Operate in a safe manner and maintain a safe work environment
• Support Supply Center Team in attaining the overall goals and objectives of the business unit
• Accurate order entry
• Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization
• Other duties as necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree