Service & Support Professional- Implementation

CompuGroup Medical•Owings Mills, MD

14d•Hybrid

About The Position

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Responds to customer inquiries and performs problem evaluation, diagnosis and resolution in a professional and efficient manner. Provides complex application support and guidance to end users . Performs and coordinates project timelines with clients and third party vendors . Makes recommendations to different operational departments as potential solutions to problems or efficiencies. Assists with training.

Requirements

Bachelor’s degree in Healthcare, Information Systems, Computer Science or related field or equivalent work experience.
Advanced Windows knowledge, including XP, Vista, Windows 7 and Server grade operating systems.
Minimum of 3 year of IT or medical experience required.
Minimum 2 years of management/team lead experience required.
Willingness to work onsite at our Ownings Mills, MD office, for a minimum of three days per week, with additional evening and weekend hours as needed, based on project deadlines or the severity of support issues.

Responsibilities

Responds to customer inquiries and performs problem evaluation, diagnosis and resolution in a professional and efficient manner.
Provides complex application support and guidance to end users
Performs and coordinates project timelines with clients and third party vendors
Makes recommendations to different operational departments as potential solutions to problems or efficiencies.
Assists with training.