Service Support Manager

Agren Appliance Service Corp • Auburn, ME

5d

About The Position

The Service Support Manager oversees the administrative and operational support functions of the Service Department. This role ensures efficient parts research and procurement, accurate warranty and invoicing, and overall backend workflow.

The Service Support Manager plays a critical role in ensuring technicians are equipped, compliant, and supported, while maintaining strong internal processes that enhance efficiency, accuracy, and customer satisfaction.

Responsibilities

• Oversee daily operations of the Parts and Service Support functions, ensuring efficient workflow and timely turnaround
• Lead appliance Parts Research Team, ordering, and tracking to support timely and accurate repairs
• Manage Parts Department processes, including inventory coordination, returns, and vendor communication
• Oversee invoicing and warranty processing, ensuring accuracy, timeliness, and proper documentation
• Partner with manufacturers and third-party providers to resolve warranty claims and discrepancies
• Provide administrative leadership and support to the service department, ensuring strong backend operations
• Monitor technician compliance requirements, including certifications, licensing, and required documentation
• Identify process improvement opportunities to increase efficiency, reduce errors, and improve service turnaround times
• Collaborate cross-functionally with the call center and field leadership to support overall service performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees