Service Support Manager
About The Position
Service Support Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop a career track • Leverage your current skills while developing new skills • Work with an incredible team of people Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Support Manager. As a Service Support Manager, you will have two direct reports; the Parts Manager and the Administrative Assistant. The Service Support Manager will work hand in hand with the Service Manager (who manages the shop and yard foreman) but will report directly to the PCM and have the authority to make purchasing decisions and other business based decisions.
Requirements
- Valid driver’s license
- Extensive experience in the repair and maintenance of AWP equipment
- Knowledge of work planning and scheduling and other supervisory activities
- Strong understanding of equipment capabilities and safety requirements.
- Clear perspective of maintenance and repair issues in the industry
- Planning and management experience
- Computer literacy
- Reporting and warranty management experience
- Inventory and parts management experience
Responsibilities
- Maintains fleet files and DOT compliance for both Rental and Non-Rental Fleet
- Schedules PM and DOT inspections on both Rental and Non-Rental Fleet (like trucks)
- Performs Safety Coordinator responsibilities in regards to DOT Fleet
- Manages the Parts Manager, approving parts purchasing and ordering, etc.
- Conducts DOS with drivers on a monthly basis
- Manages the warranty recovery process
- Conducts reviews of closed work orders to ensure warranty opportunity has not been missed
- Catalogs warranty parts for validation on manufacturer’s request
- Maintains compliance with manufacturers issued services bulletins
- Manages the customer damage process to include: Preparing damage letters to send to customers and sending them
- Maintains photographic and physical evidence relating to customer damage
- Directs the supply of parts to shop mechanics, other branches and customers
- Screens and prioritizes service calls to meet customer needs
- Works hand in hand with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory
- Trains shop foreman on new equipment
- Collaborates with Service Manager and Shop Foreman to schedule factory training and technical diagnosis on equipment
Benefits
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance, as well as flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan - US
- RRS Plan – CAN
- Paid Parental Leave
- Paid Holidays and Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
