Service Supervisor

DH Pace • Colorado Springs, CO

7d

About The Position

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business. DH Pace Company, Inc. aspires to hire a Service Supervisor in our Colorado Springs office! This individual will effectively coordinate field employees to provide service to the customer’s satisfaction. If you enjoy working in a fast-paced environment, can work well with external and internal customers, and be a forward thinker, apply now!

Requirements

• Bachelor’s degree, highly preferred and a minimum of 2-3 years of management and leadership experience. An equivalent combination of education and experience can be considered
• Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
• Proven ability to implement process improvements
• Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Possess an ability for technical applications and mechanical systems
• Must possess a Valid Driver’s License and good driving record
• #PaceID3

Responsibilities

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations
• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development
• Ensure workforce is efficiently managed to minimize negative labor variants
• Determine staffing levels and ensure compliance with company hiring, counseling/discipline, and termination policies
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
• Other responsibilities as assigned

Benefits

• Medical, dental, and vision options: Available on the 1 st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1 st year; 16 days accrued during your 2 nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability and more!
• Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees