Service Supervisor- Santa Fe

New Earth ResidentialSanta Fe, NM
1d

About The Position

At New Earth Residential we believe in the power of community. Have you ever dreamed of running a Command Post and leading a team to the rescue? As our Service Supervisor, you'll oversee a network of beautiful apartment communities and manage a team of talented technicians. Your mission? Ensuring lush, perfectly maintained lawns and gardens, as well as well-functioning facilities, all while keeping residents' high-tech appliances in top shape. It’s a big responsibility—are you ready to take it on?

Requirements

  • Capable of following precise oral and written instructions.
  • Strong leader dedicated to delivering exceptional customer service.
  • Self-motivated, able to set priorities, manage time effectively, and achieve assigned goals independently.
  • Problem solver skilled in handling unexpected issues and adapting to priority changes in a fast-paced environment.
  • Collaborative team player with strong communication, organizational skills, and the ability to engage with on-site staff, residents, supervisors, corporate associates, and vendors effectively.
  • Fluent in English; bilingual candidates are encouraged to apply.
  • Skilled in tracking and managing inventory of materials and parts.
  • Physically able to lift up to 50 lbs., including work with chemicals.
  • Proficient in intermediate math, necessary for financial records, budgeting, and fiscal reporting.
  • Available for emergency calls during nights and weekends as needed.
  • Demonstrated proficiency in Outlook, Excel, Word, and internet tools.
  • Attentive to community needs with a strong commitment to maintaining common areas and amenities.
  • Requires a high school diploma or equivalent, along with a solid foundation in business practices.
  • CPO Required

Responsibilities

  • Available for "on-call" duties as needed.
  • Accountable for the independent and timely completion of service requests in occupied apartments, adhering to established company and property standards.
  • Oversees all aspects of property maintenance, focusing on resident satisfaction and contributing to occupancy goals.
  • Engages in preventive maintenance programs and manages the ongoing maintenance and repair of all mechanical systems to preserve the property's value.
  • Ensures that grounds and common areas are kept clean and well-maintained at all times.
  • Performs additional related duties and responsibilities as assigned.
  • Adheres to all safety precautions while executing tasks.
  • Provides courteous and friendly service to residents, ensuring a 5-star experience.
  • Conducts new construction walkthroughs as required.
  • Collaborates with landscapers monthly to ensure outstanding curb appeal.
  • Performs quarterly inspections of trash chutes, if applicable.
  • Participates in annual walkthroughs with construction and management teams.
  • Prepares thoroughly for HUD inspections.
  • Assists in the bidding process for new contracts.
  • Ensures the successful completion of annual capital expense projects.
  • Cultivates and maintains strong relationships with vendors and contractors.
  • Implements effective strategies to reduce maintenance-related costs.
  • Work closely with your Program Coordinator to spread the word by distributing and displaying our latest monthly Urban Village Newsletter throughout the community.
  • Engage with residents, fueling excitement about upcoming events and fostering a strong sense of community participation.
  • Champion the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment.
  • Roll up your sleeves and join us at our annual Impact Day, where we tackle community enhancement projects together.
  • Forge connections with vendors and potential partners, establishing communication channels to support our community's needs.
  • Keep your Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations.
  • Educate residents about the program and inspire their involvement as resident facilitators, empowering them to take on leadership roles.
  • Guide interested residents through the sign-up process, nurturing the next generation of community leaders.

Benefits

  • Offering mentor program for all team members
  • Compensation package including monthly and quarterly bonuses
  • Health, vision, dental and life insurance
  • 401k benefits
  • 30% rent discount
  • Biannual team celebrations
  • PTO accurals starting at 15 days a year
  • Virtual and on-site trainings monthly
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