Service Supervisor- Santa Fe

New Earth Residential•Santa Fe, NM

About The Position

At New Earth Residential we believe in the power of community. Have you ever dreamed of running a Command Post and leading a team to the rescue? As our Service Supervisor, you'll oversee a network of beautiful apartment communities and manage a team of talented technicians. Your mission? Ensuring lush, perfectly maintained lawns and gardens, as well as well-functioning facilities, all while keeping residents' high-tech appliances in top shape. It’s a big responsibility—are you ready to take it on?

Requirements

Capable of following precise oral and written instructions.
Strong leader dedicated to delivering exceptional customer service.
Self-motivated, able to set priorities, manage time effectively, and achieve assigned goals independently.
Problem solver skilled in handling unexpected issues and adapting to priority changes in a fast-paced environment.
Collaborative team player with strong communication, organizational skills, and the ability to engage with on-site staff, residents, supervisors, corporate associates, and vendors effectively.
Fluent in English; bilingual candidates are encouraged to apply.
Skilled in tracking and managing inventory of materials and parts.
Physically able to lift up to 50 lbs., including work with chemicals.
Proficient in intermediate math, necessary for financial records, budgeting, and fiscal reporting.
Available for emergency calls during nights and weekends as needed.
Demonstrated proficiency in Outlook, Excel, Word, and internet tools.
Attentive to community needs with a strong commitment to maintaining common areas and amenities.
Requires a high school diploma or equivalent, along with a solid foundation in business practices.
CPO Required

Responsibilities

Available for "on-call" duties as needed.
Accountable for the independent and timely completion of service requests in occupied apartments, adhering to established company and property standards.
Oversees all aspects of property maintenance, focusing on resident satisfaction and contributing to occupancy goals.
Engages in preventive maintenance programs and manages the ongoing maintenance and repair of all mechanical systems to preserve the property's value.
Ensures that grounds and common areas are kept clean and well-maintained at all times.
Performs additional related duties and responsibilities as assigned.
Adheres to all safety precautions while executing tasks.
Provides courteous and friendly service to residents, ensuring a 5-star experience.
Conducts new construction walkthroughs as required.
Collaborates with landscapers monthly to ensure outstanding curb appeal.
Performs quarterly inspections of trash chutes, if applicable.
Participates in annual walkthroughs with construction and management teams.
Prepares thoroughly for HUD inspections.
Assists in the bidding process for new contracts.
Ensures the successful completion of annual capital expense projects.
Cultivates and maintains strong relationships with vendors and contractors.
Implements effective strategies to reduce maintenance-related costs.
Work closely with your Program Coordinator to spread the word by distributing and displaying our latest monthly Urban Village Newsletter throughout the community.
Engage with residents, fueling excitement about upcoming events and fostering a strong sense of community participation.
Champion the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment.
Roll up your sleeves and join us at our annual Impact Day, where we tackle community enhancement projects together.
Forge connections with vendors and potential partners, establishing communication channels to support our community's needs.
Keep your Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations.
Educate residents about the program and inspire their involvement as resident facilitators, empowering them to take on leadership roles.
Guide interested residents through the sign-up process, nurturing the next generation of community leaders.