Service Supervisor

EMCOR Services New York/New Jersey•Pompton Plains, NJ

7d•$90,000 - $130,000•Onsite

About The Position

We offer high quality mechanical, commercial HVAC, and building automation solutions, spanning everything from operations and maintenance to engineering, construction, and commissioning. As a commercial HVAC contractor with the knowledge and experience to also provide commercial boiler repair and chiller services, clients count on us to handle virtually every mechanical challenge. Provide technical assistance and on-site training for team members. Regularly evaluate skills and create development plans for each technician. Perform field tech evaluations once a year for journeymen and twice a year for tradesmen and apprentices. Assist and training the technicians in their communications with the customer. Monitor call activity and respond to all customers with excessive call activity. Perform minimum 4 “quality checks” per month on contract customers. Ensure completion of PM’s within the scheduled month and allotted time. Ensure adequate manpower to accomplish work within the team area. Keep the field superintendent/service manager advised of needs and performance of mechanics. Strive to turn around service quotes in 24 hours. Attend monthly safety team meetings to keep service technicians informed on policy and procedures, performance and goals of the company. Ensure compliance of all team members to safety policies and procedures. Ensure all quotes provided to customers are followed up on. Assist in recruiting, hiring and enforcing all processes. Responsible for orientation of all new team members. Manage communication between field personnel and the field superintendent, service manager and dispatchers. Respond and/or assist in all customer requests for new service agreements and changes to existing agreements. Assist in tracking shop tools and return of shop tools in a timely manner. Generate labor-based sales of at least 500K per year

Requirements

Bachelor’s degree (engineering preferred) from four-year college/university or 2-year degree with additional HVAC experience
Knowledge of HVAC and mechanical background, familiarity with HVAC design and installation
Commitment to safety
Strong computer skills (Word, Excel, Project, Lotus Notes, etc.); AutoCAD skills are a bonus
Capable of running projects within the five boroughs of New York City and Long Island – Office in Lake Success, NY
Ability to climb ladders and stairs
Valid driver’s license

Nice To Haves

AutoCAD skills are a bonus

Responsibilities

Provide technical assistance and on-site training for team members.
Regularly evaluate skills and create development plans for each technician.
Perform field tech evaluations once a year for journeymen and twice a year for tradesmen and apprentices.
Assist and training the technicians in their communications with the customer.
Monitor call activity and respond to all customers with excessive call activity.
Perform minimum 4 “quality checks” per month on contract customers.
Ensure completion of PM’s within the scheduled month and allotted time.
Ensure adequate manpower to accomplish work within the team area.
Keep the field superintendent/service manager advised of needs and performance of mechanics.
Strive to turn around service quotes in 24 hours.
Attend monthly safety team meetings to keep service technicians informed on policy and procedures, performance and goals of the company.
Ensure compliance of all team members to safety policies and procedures.
Ensure all quotes provided to customers are followed up on.
Assist in recruiting, hiring and enforcing all processes.
Responsible for orientation of all new team members.
Manage communication between field personnel and the field superintendent, service manager and dispatchers.
Respond and/or assist in all customer requests for new service agreements and changes to existing agreements.
Assist in tracking shop tools and return of shop tools in a timely manner.
Generate labor-based sales of at least 500K per year