Service Supervisor - Fort Worth, TX
About The Position
Description Duties and Responsibilities Customer Service & Front-End Support Assist the Service Operations Manager with job duties and responsibilities. Champion corporate and division customer service programs to meet or exceed division goals. Direct and supervise front-end operations, including: Monitoring customer traffic flow Ensuring coverage of checkout lanes Maintaining cleanliness and appearance of the front-end sales floor, restrooms, entryway, and parking lot Maintain fresh, full appearance of checkstand merchandisers and ensure proper signage. Serve as a cashier when needed. Provide customer service center support and deliver services as required. Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to management when necessary. Compliance & Policy Enforcement Ensure compliance with all company policies and procedures, including: Cash handling, employee purchase, restricted product sales (alcohol/tobacco) Coupon and gift card policies, scan accuracy, supervising minors Product return policy, WIC, sanitation, safety, security, grooming and dress code standards, check acceptance Report policy violations to store management. Perform all job duties with honesty, integrity, and in compliance with company standards. Cash Flow & Financial Controls Assist with accountability for cash flow requirements, including: Safe transactions, issues and pickups, tills, check acceptance, and refunds Monitoring cashier funds and handling procedures Work with Scan/FMC Team to ensure scanning file issues are resolved promptly. May perform duties such as: Running totals on tills Preparing and proofing daily deposit slips Completing all front-end forms Report problems to the Service Operations Manager for resolution. Technology & Equipment Ensure accurate operation and functionality of the Point of Sale (POS) system. Other Responsibilities Perform other necessary and required duties as assigned.
Responsibilities
- Assist the Service Operations Manager with job duties and responsibilities.
- Champion corporate and division customer service programs to meet or exceed division goals.
- Direct and supervise front-end operations, including: Monitoring customer traffic flow Ensuring coverage of checkout lanes Maintaining cleanliness and appearance of the front-end sales floor, restrooms, entryway, and parking lot
- Maintain fresh, full appearance of checkstand merchandisers and ensure proper signage.
- Serve as a cashier when needed.
- Provide customer service center support and deliver services as required.
- Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to management when necessary.
- Ensure compliance with all company policies and procedures, including: Cash handling, employee purchase, restricted product sales (alcohol/tobacco) Coupon and gift card policies, scan accuracy, supervising minors Product return policy, WIC, sanitation, safety, security, grooming and dress code standards, check acceptance
- Report policy violations to store management.
- Perform all job duties with honesty, integrity, and in compliance with company standards.
- Assist with accountability for cash flow requirements, including: Safe transactions, issues and pickups, tills, check acceptance, and refunds
- Monitoring cashier funds and handling procedures
- Work with Scan/FMC Team to ensure scanning file issues are resolved promptly.
- May perform duties such as: Running totals on tills Preparing and proofing daily deposit slips Completing all front-end forms
- Report problems to the Service Operations Manager for resolution.
- Ensure accurate operation and functionality of the Point of Sale (POS) system.
- Perform other necessary and required duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
