Service Supervisor

Xylem • Jacksonville, FL

19h • $75,000 - $100,000

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Service Center Supervisor leads the heartbeat of the Xylem service center—championing safety, driving productivity, and ensuring every customer interaction reflects excellence. This role builds and empowers a high‑performing team, attracting and developing top talent to deliver world‑class service and operational success.

Requirements

• Demonstrated ability to build and continuously motivate highly effective teams.
• Effective leadership, motivational, organizational and communication skills.
• General knowledge of the operation and maintenance of a facility.
• General knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas and electric motors preferred.
• Ability to provide superior customer service.
• Effective interpersonal skills with customers, employees, and management team.
• Ability to effectively communicate verbally and in writing.
• Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques.
• Demonstrated technical and project management skills.
• Proficiency in Microsoft Office products and the use of computer applications
• A minimum of five years of industrial and/or relatable leadership experience, within a complex industrial or operations environment.

Nice To Haves

• Three years rental management experience preferred
• Three to five years of experience in related field of pumps, pumping systems, equipment rental or construction preferred.
• Strong management skills including the ability to make decisions with minimal supervision, strengths in goal setting, delegation, coaching and motivating
• Highly developed management, organization and communication skills.

Responsibilities

• Manage labor, maintenance and repair costs while maintaining product quality.
• Maintain flexible, efficient and effective work flows and systems to reach financial and operational excellence.
• Contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity and capability of business processes within the service center.
• Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals.
• Coordinate equipment requirements to maintain an inventory adequate for efficient operation and maximum utilization.
• Routinely assess the need for rental equipment through feedback from sales personnel, customers and suppliers.
• Contribute to the development to increase capacity within the service center to support service and repair on multiple Xylem product lines.
• Utilize Net Promoter Score to identify opportunities for improving customer satisfaction and enhancing the customer experience.
• Collaborate with marketing and sales teams to recognize areas of customer dissatisfaction and develop plans to improve.
• Ensure compliance of local, state and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC).
• Satisfy customer, corporate and contractual reporting requirements and needs.
• Ensure the maintenance of a hazard-free and safe operating work environment.
• Serve as a role model and set a positive example for the entire team in all aspects of business and human resource management.
• Promote and encourage a culture of teamwork employing best practices that benefit all employees.
• Continuously coach and develop the skills and knowledge of all employees and model Xylem’s Core Values of: Respect, Responsibility, Integrity and Creativity.
• Assess employee performance based on clearly communicated expectations and hold employees accountable for performance.
• Deploy matrix management leadership skills to effectively build relationships with peer managers to drive employee performance and accountability.

Benefits

• At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, flexible time off, paid parental leave and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed