Service Supervisor

Albertsons Companies • Dallas, TX

4h • Onsite

About The Position

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Requirements

• Thorough knowledge of front‑end operations, policies, and procedures.
• Ability to perform basic math calculations, including addition, subtraction, and percentage calculations.
• Friendly, courteous, and able to maintain composure when dealing with customers, coworkers, and vendors.
• Able to handle interruptions, customer complaints, and multitask effectively.
• Strong written and verbal communication skills; professional demeanor and leadership skills required.
• Must have legible handwriting and be able to follow written instructions.
• Works with multiple front‑end systems; uses computer software and electronic devices for sales tracking and scheduling.
• Stands for long periods; frequently walks, bends, stoops, kneels, twists, and turns.
• Frequently lifts and maneuvers items up to 50 lbs; manual dexterity and good eye‑hand coordination are required.
• Uses cleaning supplies and related equipment such as mops, brooms, and chemicals.
• May be required to work nights, weekends, and holidays; schedule varies. Good attendance is essential.
• Uses calculators, telephones, computers, keyboards, and other office equipment.
• Complies with Company grooming standards and dress code, including safety shoes, gloves, aprons, head coverings, etc.

Responsibilities

• Assists the Service Operations Manager with daily job duties and responsibilities.
• Champions corporate and division customer service programs to meet or exceed customer service goals.
• Assists in directing and supervising front‑end operations, including customer traffic flow, lane coverage, and cleanliness of the front‑end sales floor, restrooms, entryway, and parking lot.
• Assists in maintaining a fresh, full appearance of checkstand merchandisers; ensures checkstands remain clean and properly signed.
• Complies with and ensures compliance with Company policies and procedures including:
• Cash handling
• Employee purchase policy
• Restricted product sales (alcohol/tobacco)
• Coupon and gift card policies
• Scan accuracy
• Supervision of minor employees
• Product return policy
• WIC
• Sanitation, safety, and security
• Grooming and dress code
• Check acceptance policies
• Reports all policy violations to store management.
• Ensures accurate operation and functionality of the POS system.
• Assists with cash‑flow responsibilities including safe transactions, till issues/pickups, check acceptance, refunds, and monitoring cashier cash‑handling procedures.
• Coordinates with the Scan/FMC Team to ensure scanning file issues are corrected promptly.
• May perform duties such as running till totals, preparing and proofreading daily deposit slips, and completing required front‑end forms.
• Reports operational problems to the Service Operations Manager.
• Serves as a cashier when needed.
• Maintains thorough knowledge of Customer Service Center operations and provides services to customers as required.
• Answers and responds to incoming calls appropriately.
• Performs all job duties with honesty, integrity, and full compliance with Company policies.
• Performs additional duties as required.

Benefits

• benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility).
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed