Service Supervisor

Terminix•Fort Smith, AR

About The Position

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Position Overview Responsible for in-field training, coaching, supervision and monitoring of delivery of quality service to all customers by the company’s service professionals.

Requirements

High school diploma or general education degree (GED)
1-2 years of industry experience required
Must possess a valid driver's license in state of residence
Ability to read and interpret documents such as safety rules, operating and procedural manuals
Basic communication skills required, advanced verbal communications skills preferred
Ability to write routine reports
Effective coaching, teaching, mentoring skills
Knowledge of service protocols/application requirements for commercial pest and rodent management
Operates a commercial, company assigned vehicle in accordance with state laws and company safety standards at all times

Nice To Haves

2-year degree is preferred but not required
3+ years of industry experience preferred

Responsibilities

Directs, monitors and motivates service professionals to provide quality service to all customers.
Provides continuous, up-to-date in-field training and coaching to service professionals.
Conducts random quality audits of accounts in compliance with branch goals.
Takes responsibility of servicing pest routes when necessary.
Spends approximately 10% of time in the office and 90% in the field
Performs pest control, termite control or homes services production work approximately 40% of time spent in the field
Inspects pest management work performed by service professionals and coaches to ensure compliance with company standards approximately 50% of time spent in the field

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility