Service Supervisor

Albertsons Companies • Plano, TX

9d

About The Position

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

Responsibilities

• Assist Service Operations Manager with job duties and responsibilities.
• Champion corporate and division customer service programs to meet or exceed division customer service goals.
• Monitor and direct customer traffic flow.
• Ensure coverage of checkout lanes.
• Maintain cleanliness and appearance of front-end sales floor, restrooms, front entryway, and parking lot.
• Maintain fresh, full appearance of checkstand merchandisers and ensure proper signage.
• Serve as a cashier when needed.
• Comply with and ensure compliance with Company policies and procedures, including:
• Cash Handling
• Employee Purchase
• Restricted Product Sale (alcohol and tobacco)
• Coupon and Gift Card policies
• Scan accuracy
• Supervising minor employees
• Product Return Policy
• WIC
• Sanitation, safety, and security
• Grooming and dress code standards
• Check acceptance
• Report policy violations to store management.
• Ensure accurate operation and function of the Point of Sale system.
• Handle and assist with accountability for cash flow requirements:
• Safe transactions, issues, and pickups.
• Tills, check acceptance, and refunds.
• Monitor cashier funds handling procedures.
• Work with Scan/FMC Team to ensure scanning file problems are corrected promptly.
• Running totals on all tills.
• Preparing and proofing daily deposit slips.
• Completing all Front-End forms.
• Reporting problems to the Service Operations Manager.
• Understand all aspects of the customer service center and provide services as required.
• Answer and respond to incoming calls appropriately.
• Perform all job duties with honesty and integrity and in compliance with Company policies and procedures.
• Other necessary and required duties as assigned.

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay and retirement benefits (pension and/or 401(k) eligibility).
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed