Service Specialist

IST Management Services•Greensboro, NC

1d•$17 - $17•Onsite

About The Position

About IST Management:IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services. Position Summary:The Service Specialist will support the client in processing all incoming packages and mail using our technology in Greensboro NC in our centralized mail center. This role requires hands-on processing of all mail-packages, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence and have excellent customer service. The ideal candidate must be reliable and dependable to report to work each day on time.

Requirements

High school diploma or GED is required
High school diploma or GED and legal US authorization to work for any employer
Competency in performing multiple functional tasks; capable of lifting up to 55 pounds
MS Office Suite skills; Excellent communication skills both verbal and written
Have excellent customer service skills and be a team player

Responsibilities

Scan in all FedEx, UPS, Amazon packages and deliver them to staff/students througout the building promptly
Process all incoming and outgoing USPS mail apply postage using our postage machine
On occation, drive a courier van around campus dropping off/picking up mail and packages and getting signatures from staff and students
Maintain accurate documentation, including job logs, time records, and productivity reports; Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations
Experience handling and processing USPS mail and packages and sending out packages, printing out package labels
Familiarity with computer basics is required
Ability to communicate both verbally and written with customers/students and other employees and team memebers
Must have attention to detail and critically think through and resolve problems
Must have excellent customer service skills and be able to maintain a consistent, high level of service; Must have ability to multi-task, manage multiple accounts and establish priorities
A valid driver’s license and/or reliable transportation to and from work
Lifting up to 40 pounds; Standing for long periods of time; Willingness to cross-train for other job functions
Must be comfortable being on your feet 5-6hrs per day