Service Specialist I

Greenheck Group•Schofield, WI

16d•$54,829 - $67,730

About The Position

At Accurex, a division of the Greenheck Group, we foster a culture of empowerment, collaboration, and integrity. These core values of our organization allow us to drive innovation and growth allowing us to be a premier provider in foodservice ventilation solutions. Our products range from kitchen hoods, exhaust fans, dedicated make-up air, packaged rooftop units, controls, variable volume systems, fire suppression, utility distribution, and more. Accurex is the full service solution for all kitchen ventilation needs. Join our innovative team of cutting edge thinkers as we invent and manufacture new types of kitchen ventilation systems for restaurants, national chains, and other critical food service operations. Our company is growing fast and that means you’ll find many opportunities to put your talents to work and take on expanding leadership roles. YOUR OPPORTUNITY As a Service Specialist I you will serve as the primary point of contact for assigned service engagements, guiding each project from sales through turnover. You will use your problem-solving skills and technical knowledge to ensure milestones are met, communications are clear, and services are delivered successfully. You will also independently own and execute standard-complexity service agreements, making routine scope, schedule, cost and customer decisions within established authority limits.

Requirements

2-4 years of relevant work experience required.
2 Year / Associate’s Degree or equivalent years of job experience required.
Microsoft Dynamics CRM, Excel, Project Management Software such as Procore

Responsibilities

Owns the service lifecycle from vendor PO generation through job closeout.
Coordinates with internal/external stakeholders across Sales, vendors, contractors, and customers to align requirements and deliverables.
Serves as the primary customer-facing contact, proactively communicating status and providing updates and independently resolving routine customer issues within established guidelines.
Tracks and reports on project activity to identify trends, risks and improvement opportunities.
Collaborate with vendors/contractors for timely service delivery.
Manages, negotiates and documents routine change orders within defined authority limits, ensuring scope, schedule and cost alignment; escalates non-routine or high-risk changes to Service Specialist II or above.
Reviews and independently resolve routine invoice discrepancies and adjustments; escalate complex or high-risk issues to Service Specialist II or above.
Troubleshoots, evaluates, and resolves moderately complex issues using process/product knowledge; serves as the primary decision-maker for standard service issues, handing off higher-complexity issues to Service Specialist II and above.
Maintains detailed project documentation.
Identifies opportunities for process improvement and works in conjunction with Service Specialist II and above to implement process improvements.
Intermediate knowledge of codes and standards for applicable products.
Document service calls to record data on product questions and field issues.
Proactively monitor accounts and projects to prevent potential hiccups and delays, ensuring a positive customer experience throughout the sales process.