Field Service Specialist I

#REF! • Arlington, TX

8d • Onsite

About The Position

Field Service Specialist I – IT Texas Health Frisco Bring your passion to Texas Health so we are Better + Together Work location\: Texas Health Hospital Frisco 12400 Dallas Parkway Frisco TX 75033 Work hours\: Full Time Days (8\:30am – 5\:00pm Monday through Friday) for 40 hrs/week. (Includes on-call rotation every 7 weeks) IT THF Department highlights: · Opportunities to learn and grow career · Innovative, collaborative, and fast-paced environment · Join an inclusive and supportive team · Freedom to work with the latest technology with a hands-on approach · Be part of a team that works cross-functionally with other departments

Requirements

• H.S. Diploma or Equivalent (Required)
• 1 Year Experience in a computer related technical support or technical customer service role with various out sourcing and services offerings, pricing and delivery structures. (Required)
• Customer service management, project management, understanding of Microsoft networking computing environment, strong written and verbal communications, ability to liaise with entity with end users, IS staff and managers as well as vendor personnel and management.
• Experience managing vendor performance to contracted Service Level Agreements (SLAs).

Nice To Haves

• Associate's Degree Computer Science, Information Systems, Business, or related field. (Preferred)

Responsibilities

• Provide timely in-person and virtual customer assistance for Field Service requests and incidents.
• Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites.
• Accurately log all customer interactions in the ITS ticketing system.
• Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers.
• Build and maintain key customer relationships with customers through timely and effective resolution.
• Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable.
• Look for ways to improve personal, team, and departmental performance.
• Adhere to Asset Management processes for asset inventory Lifecycle Management.
• Identifies trends in delivery of service, and identify opportunities for improvement
• Must Participate in on-call rotation and be responsive when called or paged.
• Troubleshoot assigned incidents within defined target timelines based on severity, supporting services at assigned entities.

Benefits

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits
• A supportive, team environment with outstanding opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees