Service Specialist - Executive Health Desk

Mayo Clinic • Rochester, MN

39d

About The Position

The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist.
Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Responsibilities

• Responding to patient inquiries
• Actively promoting services
• Scheduling appointments
• Patient registration
• Check-in/check-out
• Rooming
• Desk/clerical functions
• Supporting patient needs
• Organizing, assembling, and arranging resources to address patient inquiries
• Solving problems
• Responding to immediate operational issues as they arise
• Performing service recovery when needed
• Escalating patient concerns appropriately
• Understanding and promoting Operations
• Assisting patients with establishing an ongoing relationship with Mayo Clinic
• Participate in an on-call rotation

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees