Service Desk Specialist

Darling Ingredients•Irving, TX

About The Position

Darling Ingredients repurposes and recycles materials from the animal agriculture and food industries - transforming them into essential ingredients that do everything from feeding animals to fertilizing crops to fueling planes and nourishing people. We're the number one publicly traded company of our kind, operating a global family of brands and businesses that span more than 260 facilities in over 15 countries. Our unique scale allows us to make entire industries less wasteful and more sustainable, helping move the world toward a more circular economy. Darling Ingredients offers full time employees a full suite of benefits including but not limited to the following: 401(k), Health, Dental and Vision Insurance, and Paid Time Off. Job Summary The Service Desk Specialist is the first point of contact for all IT questions within the company. The Service Desk Specialist advises and supports employees with IT related issues as service requests, incidents, problems and changes. The IT Specialist also deals directly with vendors on hardware warranty/repair and telecom issues.

Requirements

2+ years' experience supporting IT users, including desktop and laptop systems (Windows 11,Office 365, network setup of workstations), software applications and other network related service
High school diploma or equivalent required.
Two-year degree in Computer Science OR equivalent work experience required.
3+ years' experience administering various IT systems, including desktop and laptop systems (Windows 7; Windows XP, Microsoft Office, anti-virus, network setup of workstations), software applications and other network related service
Two-year Service Desk experience

Nice To Haves

Bachelor's Degree in related field preferred.
CompuTIA A+ certification.
Work well with others in a virtual team environment.
Highly organized; superior time management skills.
Exceptional communication skills both written and oral; good customer service skills.
Self-motivated; self-starter.
Able to think within well-defined somewhat diversified procedures with many precedents covering most situations and/or readily available assistance.
Situations require solution by the discriminating choice between known alternative or require the identification of issues, the application of judgement and the selections of solutions within the area of expertise and acquired knowledge.
Experienced working with standardized practices and procedures, general work instructions and supervision of progress and results

Responsibilities

Communicate with different departments and liaise between end user and IT colleagues.
Register and process the tickets within the Darling Ingredients IT Service Management Tool (ITSM) following agreed (ITIL) processes and standard procedures.
Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services.
Create and update work instructions, processes, guidelines & knowledge base articles.
Support, coach and train end users as well as IT colleagues.
Install and deliver IT hardware, repair equipment and maintain inventory of spares.
Linking pin to specialists at 2nd level support.
All other duties as assigned by management.