Service Desk Specialist 1
About The Position
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Service Desk Specialist in the Data Center Operations department. The Service Desk is the team that handles requests and issues from all Choice Hotels employees. Everything from simple password resets to providing access to applications and onboarding new employees. As a key member of our Service Desk team, you will be providing that first point of contact for employees who are having an issue with their laptop or application, fulfilling requests, and keeping the entire company productive. Are you customer service oriented? Like to make someone’s day better by helping them solve issues? Want to be on a team that works together? We invite you to apply today for our Service Desk Specialist role today and #MakeItYourChoice.
Requirements
- Superior customer service skills
- Experience with Active Directory and/or LDAP
- Demonstrated experience with troubleshooting hardware and applications
- Experience troubleshooting VPN issues
- Proficient in Microsoft Outlook, Excel, PowerPoint and Word
- Demonstrates key competencies to include Effective Communication, Ensures Accountability and Customer Focus
Responsibilities
- Answer calls from employees needing help with various issues such as:
- Password reset
- Account Lockout
- Application Access
- Work tickets to fulfill requests such as:
- New employee onboarding
- Terminations
- Application Access
- Create and update documentation for the Service Desk
Benefits
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
