Service Solutions Consultant

AVI-SPL • Indianapolis, IN

4h

About The Position

As a Service Solutions Consultant, you will be responsible for partnering with our regional offices to position and close solutions-oriented Service offerings. This role works closely with Sales Management and Account Managers and local office leadership to target Customers that are underserved from a Service offerings perspective. Within new or existing accounts, this position will work with assigned Account Managers to expand existing offerings by bringing forward the full value of the entire Service capabilities of the company. This role plays a critical role in creating tailored service strategies by enhancing and enabling successful solutions through deep technical and operational expertise.
Day-To-Day Responsibilities:
Drive strategy meetings with sales managers across their customer accounts with a Services-oriented solution approach.
Serve as a subject matter expert (SME) on all company service offerings, capabilities, and processes.
Participate in client discovery sessions to identify opportunities for service optimization or expansion including client needs and care abouts
Incorporate customer requirements in actionable service solutions via Master Service Agreements and/or Statements of Work
Work together with Solutions Architects to ensure the technical requirements are captured, properly accounted for and positioned as part of our solution deliverable
Build and maintain strong relationships with key customer stakeholders to ensure AVI-SPL maintains a favorable position and that the desired value proposition is being provided.
Remain present with clients as part of their ongoing Annual or Quarterly Business Reviews acting as a liaison between sales and service operations/delivery.
Engage with the Company’s regional and local office leadership to understand regional trends or demands for technology Services. Interact with key Customer stakeholders – both potential and existing – to collect direct feedback on market requirements.
Advise Sales on best practices for positioning service value and aligning with client business outcomes.
Track and communicate service feedback and performance metrics to continuously improve offerings.
Perform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Requirements

• Minimum of a 4-year degree or comparable industry experience
• Minimum of 5 years of progressive consulting
• Strong teamwork skills to operate in a team selling environment to new and existing Customers
• Excellent presentation skills and be comfortable sharing thoughts with leadership and Executive stakeholders from AVI-SPL, Customers, Manufacturers, and Third-Party Service Providers
• Strong written skills and competence with business applications used to construct documents, financial analysis, or presentations
• Excellent capability to switch tasks while adapting to changing priorities
• Energized self-starter capable of working independently and ensuring to meet deadlines
• Excellent attention to detail and organizational skills
• Proven ability to contribute to new business development, build account plans, lead generation and respond to proposals
• Entrepreneurial outlook – Experience in identifying leads and converting the leads into business, demonstrating tools and capabilities
• Demonstrate effective negotiation and closing techniques
• Proven selling skills specifically related to growing existing accounts and/or acquiring new business, with the ability to identify unique customer needs
• Solid business / problem solving skills with the focus on customer service (internally and externally)

Nice To Haves

• ITIL Foundations certification or comparable industry certification is preferred
• Specific experience in providing a consultative approach with sales teams specific to Services, unified communications, software as a service, or licensing and subscriptions is preferred
• Experience in the audio visual and collaboration industry or building technologies is preferred
• Demonstrated experience leading large complex opportunity pursuits with multiyear deal structures and operational savings scenarios
• Experience operating in a supportive business team environment is desirable

Responsibilities

• Drive strategy meetings with sales managers across their customer accounts with a Services-oriented solution approach.
• Serve as a subject matter expert (SME) on all company service offerings, capabilities, and processes.
• Participate in client discovery sessions to identify opportunities for service optimization or expansion including client needs and care abouts
• Incorporate customer requirements in actionable service solutions via Master Service Agreements and/or Statements of Work
• Work together with Solutions Architects to ensure the technical requirements are captured, properly accounted for and positioned as part of our solution deliverable
• Build and maintain strong relationships with key customer stakeholders to ensure AVI-SPL maintains a favorable position and that the desired value proposition is being provided.
• Remain present with clients as part of their ongoing Annual or Quarterly Business Reviews acting as a liaison between sales and service operations/delivery.
• Engage with the Company’s regional and local office leadership to understand regional trends or demands for technology Services. Interact with key Customer stakeholders – both potential and existing – to collect direct feedback on market requirements.
• Advise Sales on best practices for positioning service value and aligning with client business outcomes.
• Track and communicate service feedback and performance metrics to continuously improve offerings.
• Perform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Benefits

• Medical benefits, including vision and dental
• Paid holidays and Paid Time Off
• Enjoyable and dynamic company culture
• Training and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees