Service Shop Foreman (Diesel)

Kenworth Sales Company • Chesapeake, VA

25d • Onsite

About The Position

Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Co., a 38-location Kenworth and Isuzu truck dealership group, is looking for a Service Shop Foreman (Diesel) to join our Chesapeake, VA team. JOB SUMMARY: The primary function of the Shop Foreman is to assign, supervise and verify the Quality the work performed by the Service Technicians. Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Requirements

• A minimum of five years of experience in the truck service field
• A CDL license or the ability to obtain a CDL and good driving record
• The ability to work well under pressure and have good organizational skills
• The ability to assist the Service Manager in training mechanics
• Customer Service skills to greet customers and coordinate service orders
• The ability to troubleshoot mechanical problems and recommend repairs to customers
• The ability to schedule and assign work to mechanics
• The ability to review work in process and assure its completion in a timely manner
• Able to road tests vehicles and ensures quality control
• Able to ensure proper and correct information is on repair orders
• Able to supervise housekeeping in the Service department, and maintain tools, shop equipment and minor building maintenance
• The ability to relate to and communicate well with customers, warranty, technical and supervisory associates
• Vendor knowledge
• Professional personal appearance
• Computer and technology proficient
• Ability to read, write, and comprehend English instructions and information
• High school diploma or the equivalent

Responsibilities

• Maintains Service Shop capacity control.
• Communicates capacity status throughout the day with Service Writer/ Production Control.
• Receives work order from Service Writer and assigns the work to Service Technicians based upon their skill level and the time-of-completion directed by the Service Writer / Production Control
• Personally, performs quality control checks of workmanship on each service project and provides technician training
• Coordinates communication between Service Writer and Service Technician regarding recommended services, changes in repairs, costs, and time-of-completion.
• Controls actual time spent by Service Technician on each service job performed on a flat rate
• Controls special tools and equipment purchase, usage and replacement
• Supervises janitorial maintenance of Service facility
• Assists Service Writer, Service Manager, Production Control and Warranty Administrator in the performance of their duties
• Maintains a working understanding of all warranty policies and procedures of vendors and Kenworth
• Maintains a level of training and experience with specialized materials, equipment, and safety techniques necessary for superior servicing of the customer's equipment. To include but not limited to Service net, QSOL, Cat, Service Ranger, etc.
• Attends training sessions as required from time to time by Service Manager.
• Generates and maintains all work orders and repair orders.
• Assists customer in identifying needed services.
• Personally, coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms, and complaints
• Calculates all labor charges on flat rate repair orders.
• Reviews all labor charges on hourly rate repair orders.
• Demonstrates the ability to close all repair orders.
• Insures timely, competent and courteous relations with service customers.
• Analyzes the quality control report.
• Promotes the sales of labor, parts and accessories during customer contact
• Monitors daily all open repair orders and closes them as quickly as possible.
• Troubleshoots with parts department any delays in receiving parts for repair orders and resolves quickly.
• Monitors Inter-company tickets to ensure equal priority.
• Issues workmen's compensation "First Report of Injury" forms to injured employees.
• Ensures forms are correctly completed and returned immediately.
• Directs injured employee to necessary medical treatment.
• Promptly forwards reports to Service Manager for review, and to Insurance Company for processing of claim.
• Assists Service Manager, Warranty Administrator, Credit Department, and Production Control in the performance of their duties
• Works with Credit Manager in verifying open charge account status prior to accepting P.O., unit release and updates the repair order system estimates
• Maintains friendly working relationship with customers and company employees, providing assistance/information/instruction as necessary to expedite repairs and preserve good relationships.

Benefits

• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED