Service Shop Assistant
About The Position
GTG Peterbilt – Waterloo, a premier provider of quality products and services to commercial equipment end users. We currently carry a full line of parts in our inventory along with maintenance and repair services. When you build your career at GTG Peterbilt, you make a commitment to being the very best in the business. Are you organized, detail-oriented, and ready to keep a fast-paced shop running smoothly? Join our team as a Service Shop Assistant, where you will play a vital role in supporting our service department’s success. In this role you will handle a mix of administrative and shop support tasks, making sure everything runs like clockwork. From scheduling and recordkeeping to customer communication and maintaining a clean, safe and efficient facility, you will help create an environment where both our team and customers thrive. If you enjoy variety in your day and take pride in keeping things on track, this is the opportunity for you!
Requirements
- High school diploma or equivalent (associate’s degree a plus).
- Previous administrative or clerical experience preferred.
- Familiarity with service or automotive shop environments is an advantage.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office or equivalent software.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Ability to stand, walk, bend, and lift up to 30 lbs. as needed.
- Comfortable working in both office and shop floor environments.
Nice To Haves
- associate’s degree
Responsibilities
- Greet customers and direct them to the appropriate staff or service advisor.
- Answer phones, take messages, and provide updates on service progress.
- Assist with scheduling appointments, work orders, and technician assignments.
- Maintain service records, logs, and reports to ensure accuracy and compliance.
- Process invoices, purchase orders, and vendor documentation.
- Manage and inventory warranty parts.
- Support service management with clerical tasks, data entry, and filing.
- Monitor cleanliness and organization of the service shop, office areas, and customer waiting area.
- Assist in coordinating facility maintenance (repairs, HVAC, lighting, etc.) with vendors.
- Perform routine walkthroughs to ensure safety and compliance with company standards.
- Support shop staff with light labor tasks, such as moving equipment, disposing of waste, and ensuring work areas are hazard-free.
Benefits
- Competitive salary and benefits package.
- Medical, Dental & Vision insurance.
- Eligibility for paid holidays at time of hire.
- PTO accrual begins on first day of employment.
- 401(k) eligibility after three months of employment.
- 401 (k) match
- Compensation based on skills, education, and experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
