Service Senior Supervisor - Branded Cards

Citi • Florence, KY

1d

About The Position

Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning Evaluate team's performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc. Create and execute realistic action steps and timelines for the team with a strict attention to details and performance Drive organizational change through innovation and process improvement, eliminating friction points for team Achieve team performance excellence to ensure high quality and high volume productivity Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Requirements

• 2-5 years of relevant experience in a Customer Service role
• Proficient project management skills
• Effective written and verbal communication
• Influencing and relationship management skills
• Proficient with Microsoft Office
• Bachelor's/University degree or equivalent experience

Responsibilities

• Develop leaders and their skill set
• Provide growth opportunities through guidance and mentorship
• Evaluate team's performance
• Make recommendations for staffing, pay increases, promotions, terminations, staffing, etc.
• Create and execute realistic action steps and timelines for the team
• Drive organizational change through innovation and process improvement
• Achieve team performance excellence to ensure high quality and high volume productivity
• Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff
• Fulfilling the clients' necessities while providing an exceptional client experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees