Service Secretary - Mother Baby - 24 Hours/Week - Days

Best Care • Omaha, NE

6d • Onsite

About The Position

Why work for Nebraska Methodist Health System? At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in. Job Summary: Location: Methodist Women's Hospital Address: 707 N. 190th Plaza - Elkhorn, NE Work Schedule: 6:00am to 6:00pm, 2 shifts per week, rotating weekends and rotating holidays Supports patient care delivery by providing clerical services.

Requirements

• High school diploma, General Educational Development (GED) or equivalent required
• Excellent interpersonal and customer service skills necessary to communicate with physicians, callers, visitors, patients, family, and team members by verbal and written communication.
• Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people.
• Ability to utilize a variety of computer applications.
• Excellent grammar, punctuation, spelling, and presentation layout skills.
• Knowledge of office procedures and principles of record keeping.
• Ability to read medical records.
• Ability to type 30 to 40 wpm with accuracy.

Nice To Haves

• Medical terminology preferred.

Responsibilities

• Promote positive impression and welcoming environment through customer service. Courteously greets and gives directions to patients, family members, visitors, physicians, staff, and other customers. Maintains safe, clean and neat work environment. Has no food at reception area; all drinks must be covered. Promote quiet environment at the Reception Desk and in the hallways. Demonstrate good communication style and interpersonal communication skills with patients/families. Prompt response and follow-up.
• Provide appropriate service specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria. Identify opportunities and provides individualized customer service according to customer needs. Screen visitors according to protocols.
• Handle all general communication duties. Answers telephones promptly, courteously and with a smile; identifies self and unit. Maintains and operates the call and/or phone system. Distributes mail if applicable. Faxes/copies/scans information as required/requested. Makes announcements in a professional manner. Contacts caregiver promptly when patients have arrived. Maintains privacy and confidentiality of patients and staff information.
• Assist with maintenance of electronic medical records. Establish the initial patient chart upon admission Maintain chart documents according to protocol. Process charts upon dismissal, breaks down chart so available for HIM timely and accurately. Help prepare records as appropriate for patient transfers and/or referrals. Scan medical documents in a timely and accurate manner.
• Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation. Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome.) Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated ● skill.) Right communication (clear, concise, correct, complete.) Right feedback: The Reciprocal Process (timely, specific, checkpoints.)
• Perform other unit specific duties as assigned. Assist in keeping the environment clean and tidy. Maintain, organize, and stock supplies.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees