Service Scheduling Dispatcher

LoenbroCentennial, CO
7h$26 - $32Onsite

About The Position

At Loenbro, we don’t just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation. Job Summary [1 to 3 sentences summarizing the position, key responsibilities, and how this role contributes to Loenbro's mission] About Loenbro Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.

Requirements

  • Must be able to speak with customers by phone to determine the problem and the solution
  • This is a very detail oriented, customer focused position
  • We have a very fast paced days so be ready to juggle heavy phone volume, emails, as well as directing employees throughout the day.
  • This position can wear many different hats during the day and being able to switch from one to the other quickly and with a positive attitude
  • You must be articulate, be able to keep you cool and give good clear direction to the team.
  • Is capable of remaining patient and calm when dealing with frustrated customers or clients
  • Previous office experience and/or service related position is important.
  • Computer skills to operate a variety of software is necessary.
  • Must have strong written and oral communication skills
  • You must be articulate, be able to keep you cool and give good clear direction to the team
  • High School Diploma or GED
  • 3 + years of experience in an office environment, with a construction company experience preferred.
  • Experience in dispatching and job costing in the construction, or service industry is helpful.

Nice To Haves

  • Must possess strong analytical, organizational, and interpersonal skills
  • Must have the ability to think practically in order to solve office and job-site problems and interface effectively with direct project personnel and senior project personnel
  • Work closely with the Service Manager, Regional Service Support Manager and Account Managers and project team to achieve success

Responsibilities

  • Schedule, route, and dispatch service technicians
  • The service coordinator will create and compile the schedule for 15 to 30 service technicians daily in several different locations
  • Acts as liaison between clients and company, ensure contracted services are scheduled and completed.
  • Answers client and customer questions and notify clients of scheduled services
  • Addresses and resolves any issues and complaints
  • Reports problems and unresolved issues to manager or account manager
  • Devises ways to improve customer service and client relationships

Benefits

  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off (PTO) and holiday pay
  • Life and disability insurance
  • Professional development and training opportunities
  • Employee assistance program (EAP)
  • Benefits eligibility may vary based on employment classification and hours worked.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

251-500 employees

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