Service Scheduling Dispatcher
About The Position
At Loenbro, we don’t just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation. Job Summary [1 to 3 sentences summarizing the position, key responsibilities, and how this role contributes to Loenbro's mission] About Loenbro Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.
Requirements
- Must be able to speak with customers by phone to determine the problem and the solution
- This is a very detail oriented, customer focused position
- We have a very fast paced days so be ready to juggle heavy phone volume, emails, as well as directing employees throughout the day.
- This position can wear many different hats during the day and being able to switch from one to the other quickly and with a positive attitude
- You must be articulate, be able to keep you cool and give good clear direction to the team.
- Is capable of remaining patient and calm when dealing with frustrated customers or clients
- Previous office experience and/or service related position is important.
- Computer skills to operate a variety of software is necessary.
- Must have strong written and oral communication skills
- You must be articulate, be able to keep you cool and give good clear direction to the team
- High School Diploma or GED
- 3 + years of experience in an office environment, with a construction company experience preferred.
- Experience in dispatching and job costing in the construction, or service industry is helpful.
Nice To Haves
- Must possess strong analytical, organizational, and interpersonal skills
- Must have the ability to think practically in order to solve office and job-site problems and interface effectively with direct project personnel and senior project personnel
- Work closely with the Service Manager, Regional Service Support Manager and Account Managers and project team to achieve success
Responsibilities
- Schedule, route, and dispatch service technicians
- The service coordinator will create and compile the schedule for 15 to 30 service technicians daily in several different locations
- Acts as liaison between clients and company, ensure contracted services are scheduled and completed.
- Answers client and customer questions and notify clients of scheduled services
- Addresses and resolves any issues and complaints
- Reports problems and unresolved issues to manager or account manager
- Devises ways to improve customer service and client relationships
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holiday pay
- Life and disability insurance
- Professional development and training opportunities
- Employee assistance program (EAP)
- Benefits eligibility may vary based on employment classification and hours worked.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
