Service Scheduling Dispatcher

Loenbro • Centennial, CO

24d • $26 - $32 • Onsite

About The Position

At Loenbro, we don’t just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.

Requirements

• Must be able to speak with customers by phone to determine the problem and the solution
• This is a very detail oriented, customer focused position
• We have a very fast paced days so be ready to juggle heavy phone volume, emails, as well as directing employees throughout the day.
• This position can wear many different hats during the day and being able to switch from one to the other quickly and with a positive attitude
• You must be articulate, be able to keep you cool and give good clear direction to the team.
• Is capable of remaining patient and calm when dealing with frustrated customers or clients
• Previous office experience and/or service related position is important.
• Computer skills to operate a variety of software is necessary.
• Must have strong written and oral communication skills
• You must be articulate, be able to keep you cool and give good clear direction to the team
• High School Diploma or GED
• 3 + years of experience in an office environment, with a construction company experience preferred.

Nice To Haves

• Must possess strong analytical, organizational, and interpersonal skills
• Must have the ability to think practically in order to solve office and job-site problems and interface effectively with direct project personnel and senior project personnel
• Work closely with the Service Manager, Regional Service Support Manager and Account Managers and project team to achieve success
• Experience in dispatching and job costing in the construction, or service industry is helpful.

Responsibilities

• Schedule, route, and dispatch service technicians
• The service coordinator will create and compile the schedule for 15 to 30 service technicians daily in several different locations
• Acts as liaison between clients and company, ensure contracted services are scheduled and completed.
• Answers client and customer questions and notify clients of scheduled services
• Addresses and resolves any issues and complaints
• Reports problems and unresolved issues to manager or account manager
• Devises ways to improve customer service and client relationships

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holiday pay
• Life and disability insurance
• Professional development and training opportunities
• Employee assistance program (EAP)
• Benefits eligibility may vary based on employment classification and hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees