Service Scheduling Coordinator

Fire Pros•Goshen, IN

About The Position

M&M Fire Protection and Security is looking to hire a Service Scheduling Coordinator for our Goshen office. This is a very important and essential role in our company, and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills.

Requirements

Experience in fast paced call center / telemarketing / dispatcher environment preferred.
Excellent verbal, written and customer service skills.
Prior experience in a commercial services company preferred but not required.
Proven ability to oversee an essential business function and meet goals/deadlines.
Thorough knowledge of general office procedures and equipment.
Ability to function in a fast-paced, team-based environment.
Must be analytical and have excellent problem-solving skills.
Must enjoy talking to customers and have a successful history of developing relationships with customers.
Must be goal oriented and highly motivated to meet department goals
Self-Starter with great organization skills, especially time management skills.

Nice To Haves

Prior experience in a commercial services company preferred but not required.

Responsibilities

Continually call our large customer data base to schedule appointments
Obtain information from customers for necessary inspections and service calls
Data entry of customer information
Develop daily routes by geographic area for 10+ technicians that meet revenue expectations
Answer customer calls to schedule inspections, repairs and emergency services
Other duties may include but not limited to filing, faxing, copying etc.
Ability to work well under pressure and with multiple departments and personnel and be a team player.
Must communicate very well with co-workers and customers.